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Custom Color Set
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67,063 Verified Client Reviews |
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Dried hair and barely any coverageI followed the instructions to a T, and once I washed it out and conditioned my hair, it was super dry. I got back in to condition it again and thankfully it helped a bit. I learned my coverage wasn't that strong and didn't cover all of my grey like I'm used to. I was super upset to see this didn't work for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenn- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Guaranteed to destroy your hairI cannot begin to describe how painful the chemical burns on my scalp were from this product. I am no rookie to at home or salon hair coloring but this takes the cake for bad hair experiences. I HAD long beautiful hair to the top of the small of my back. I was looking to get close to my natural dark brown and let it grow out as gracefully as I could. My roots are a completely different color than the rest and as I mentioned earlier...my scalp has chemical burns. My hair is destroyed. It was brittle and breaking immediately following using this product. I went to my stylist and begged to have my hair saved. It's now 6 inches shorter. Totally fried ends and damaged the entire way up. Now that my body is healing, I only have damaged hair and a peeling scalp to show for my super discount deal from eSalon. If you like your hair go to a real salon because sometimes the cheaper product is just a cheap product. UPDATE: eSalon emailed an intent to refund my purchase, much appreciated and extraordinarily timely, then replied to my review claiming an allergic reaction. Unfortunately, chemical burns are not the same as an allergic reaction or sensitivity. I'll leave things at that on this particular topic. Although I will never recommend this low quality product line after such a horrid experience with the product, I will give credit where credit is due as eSalon was on the ball with a refund and return comment to my review. 0 of 0 people found this review helpful. Did you? |
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DisappointedThe first time I bought the product was very good, but this time I'm not satisfied at all, first the higher price only for the roots and apart I had to pay taxes. My gray hair was not covered, even following the instructions. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We apologize for the confusion regarding the price of our color. According to our records, you used a coupon with your first order for $12 off your first order, which is why the second order was more expensive. We're sorry to hear the second order didn't provide the same level of gray coverage as the first. We'd be happy to send you a complimentary reformulated color that should grab onto those grays like before. Look for our email for more information. |
Best Medium Blond Ever!Thank you! I used my new custom color two days ago and I love it! I followed the technique in the directions to produce more shine and it worked. Adding the pearl makes my hair shine and there is a sort of silver glint to the color. Thanks so much, I love it. 0 of 0 people found this review helpful. Did you? |
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Great as alwaysEveryone always comments on how pretty the color is. I continue to get great compliments on my color. 0 of 0 people found this review helpful. Did you? |
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Hair colorVery pleased. 0 of 0 people found this review helpful. Did you? |
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Color is brilliantThis color is full of shine and is so natural 0 of 0 people found this review helpful. Did you? |
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AwesomeI loved this 0 of 0 people found this review helpful. Did you? |
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Perfect!!!I absolutely LOVE my color. It looks exactly like my natural hair color!!! 0 of 0 people found this review helpful. Did you? |
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LoveColor gray very well which is what I wanted. 0 of 0 people found this review helpful. Did you? |