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Custom Color Set
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67,063 Verified Client Reviews |
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Hair continues to come up too red/goldMy hair was a hodgepodge of gray and dark blonde roots and over processed ends. The formula did a really good job of bringing all the colors into a nice blend. I really love the addition of pearl for shine. Even though I cautioned the colorist in my notes that my hair comes up very red, the formula was not cool enough and processed too much red/gold. A neutralizing shampoo helps to tone that down. I sent pictures and feedback and am hoping my next formula will give me the cooler, shiny beige I'm looking for.I'm sorry to say the next formulation and the one after that did nothing to address the brassiness. I'm giving it one more shot, asking for a cooler formulation in hopes that we can get this right. I like the idea of this service. 😊 12/1/17 update: The last formulation came up a Carmel color on my roots. Still too much red, but better. I’m giving it one more shot. I’ve asked for an ash color base in hopes that it will neutralize the red. Surely with all the pigments available to eSalon, they should be able to come up with a cooler color for me. 1 of 1 people found this review helpful. Did you? |
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Not quite the right color yet!We are getting closer to the perfect color. I am anxious to see the next one! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie -We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Darkest brownColor is darkest brown close to black. Hair looks to be black afterwards 0 of 0 people found this review helpful. Did you? |
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Good coverageThe color is good and provided good coverage. I only wish it lasted longer. They gray around my hairline seems to come back quickly, within a week. The last time it seemed to last longer. Not sure what I did wrong but I’m pretty sure it’s my fault. Lol. I believe I need to change it up a little and get a litghter tint. 0 of 0 people found this review helpful. Did you? |
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Awesomeness!The only thing I would change is the gloves. They're too tight. 0 of 0 people found this review helpful. Did you? |
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Just a small change.I already made a request to change the color. It came out too dark on me. It looks black. I want to go for color 4.03 dark brown with gold. 0 of 0 people found this review helpful. Did you? |
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Worst color experience EVER!!Not even close to what I asked for! Very dark and no highlights. Not as promised and then argued with me to get a refund. HORIIBLE experience! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMagarita- We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Excessive shedding since coloringMy hair has been falling out excessively since I’ve colored my hair with eSalon. I don’t dare use the product again for fear of losing all my hair. My hair is soo thin now. Luckily I had really thick hair so it doesn’t look poor. The product colored well. But I can’t ignore the fact that the day after coloring my hair, it started falling out and kept losing more for a month. It has gotten better now but I still can grab loose hairs every time I grab my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole- We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results. |
AWFULDid not like product and now I cannot delete my account! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarla- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and deleted your eSalon account. Again, we apologize that you were dissatisfied with your experience. |
MIXTURE SEEMED OFFMy last purchase did not seem to take very well. I just colored my hair on 11/22 and it is back to it's brassy, golden color rather than the chocolate brown it should be. The coverage in gray was not as well as previous coloring and I left the color on for 15 minutes longer than I typically do. Not sure what happened but I just wasn't pleased with the results this month. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristi - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |