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Custom Color Set
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67,063 Verified Client Reviews |
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Too darkHello. Although I liked the ease of the package usage and that all materials needed are included in the package, I think the light brown is too dark for my hair. I was actually going to contact and inquire how I change my hair coloring product. After 3 months of using it, I think I need to try a lighter shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany- Thanks for sharing your feedback. We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
I cancelled my account on Nov. 16th.Why did you charge me and send the shipment I cancelled. Not good. Now I am mad. The color has never been correct. I cancelled and received a confirm email on 11/16 that you received my comments. I want my money back....now. This is theft. I will post a negative review in the next 24 hrs if not refunded. Unbelievable. I should not have to repeat steeps taken in November!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We apologize for the confusion regarding your account and your complimentary reformulation. We see you've already spoken with one of our representatives who was able to work with you to find a solution. We're glad we were able to help! |
Love it!Great experience, my hair feels and looks so good. I can't wait to do it again. 0 of 0 people found this review helpful. Did you? |
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Love this productMatched my original hair color perfectly and colored all my grey. Very happy. Thank you so much. 0 of 0 people found this review helpful. Did you? |
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Love it!!!The instructions were easy to follow, even though I’ve never colored my own hair before. The color came out rich and beautiful. 0 of 0 people found this review helpful. Did you? |
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ColorPerfect every time 0 of 0 people found this review helpful. Did you? |
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Requested ChangeYou changed my custom color and I loved it!!! You changed it just like I asked!!! Thank a million!!! 0 of 0 people found this review helpful. Did you? |
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In love!I almost gave up! I have suborn greys that weren’t covering and after adjusting to my new color I’m head over heals in love!!!! Thank you! 0 of 0 people found this review helpful. Did you? |
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New hair colorI love the hair color mix but would like to continue to get the same color so i made it permanent but i wanted to change the color just a bit and the request wasn’t filled. But otherwise i would recommend this just hard to change the color of you wanted to change up 0 of 0 people found this review helpful. Did you? |
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Nice kit...but...Wasn't the shade I was hoping for...I'm hoping they get it right next time. 0 of 0 people found this review helpful. Did you? |