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Custom Color Set
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67,063 Verified Client Reviews |
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Best hair color treatmentBest hair color treatment. My hair is so soft after I use it. 0 of 0 people found this review helpful. Did you? |
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Great productThis was a great experience, I loved this product and found the step by step instructions very easy to navigate through. I’m not to happy about the coverage for my grey roots, maybe I need to dial that in a little better. Overall I love using esalon. 0 of 0 people found this review helpful. Did you? |
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Really feel well taken care of!I have been coloring my hair at home using commercial hair color since moving to the UK from South Africa. I have been interested in the eSalon products back home but delivery to South Africa was too expensive. I decided to give eSalon a try and wow. I have been blown away by their service!!!. The website is easy to work through, I suggested what color I wanted my hair, and sent a picture so they could see it, The color they sent me was perfect, Unfortunately I didn't follow the instructions properly and used the second bottle for another root touch up, which obviously failed.... ESalon were so great and helpful and sent me more color to fix the problem. The product is beautifully packaged and comes with the color, gloves, shampoo and conditioner packets, pair of gloves, the stain guard and stain remover . I highly recommend this hair coloring kit. I will never use any other color product again. 6 of 6 people found this review helpful. Did you? |
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GoodCovered my grays, but not all of my ombré 0 of 0 people found this review helpful. Did you? |
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Not the color I ExpectedMy hair was a dark burgundy color so I was excited when this color was coming to me. HOWEVER when coloring my hair the color was a BROWN and totally covered all my burgundy. Now I have dark brown hair and NOT HAPPY. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We are sorry that your hair color turned out other than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We will reach out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Hair colorThe color was ok it was a little darker then what i wanted 0 of 0 people found this review helpful. Did you? |
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Didn’t cover all the grey.This could be my fault too. I will order my color a shade darker and tell the colorist where the grey is and how much 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - We’re sorry your recent order didn’t provide the coverage you expected.Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
I’m not convincedI’m underwhelmed. I asked for ash blonde, got gold. I asked again for way toned down ash, no luck. The lady on the phone hedged when I asked about the guarantee. I think it’s time to cancel. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary free hair color credit. Your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Hair product is great but....My hair color was great! However your customer service needs some work! Disappointed in the conversation I just had, would have ordered this product again in the future but now I will not be returning. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKendra - Thank you for your feedback. We apologize for the disappointing experience you had. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Long thick hairI described that I have long thick hair in my initial profile. There was not enough color product to pull color through the ends of my hair to blend for final few minutes of processing. I was disappointed because I thought that amount provided with order was not custom. Felt like hair was only half done. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim -We’re sorry that you were disappointed by the amount of color for of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, we have added a comp gloss to your upcoming order. Please check your email for more details about your complimentary gloss. Again we do apologize. |