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Custom Color Set
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66,880 Verified Client Reviews |
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ColorHi, this was the second time my color didn’t seem great. It’s lighter and lighter with no blue tone in it at all. I tried to complain once and you sad I’m dying my hair wrong. Now it was lighter again. I understand mistakes can happen , admit them though. Not each of your colorist it’s paying attention to what customers wants Please try to fix it, I’m not going to pay $26( with shipping) for color I’m not happy with, Thank you Andrea Walsh 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have added a free order credit to your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not the right colorDisappointed in the color. 0 of 0 people found this review helpful. Did you? |
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Roots Still Lighter Than EndsI like the custom color and the fact that someone is taking the time to mix it however I've tried this twice now and the roots still end up being lighter than the ends and rest of my hair. My grays start to come in rather quickly; I normally like a darker color to ensure the color takes well. The problem I keep having is that the color appears brassy or too warm up at the roots and it's lighter than the rest of the hair. I love bayalage but this was the reverse--twice. The first time I thought it was me and that perhaps I didn't leave it on long enough or perhaps I didn't choose a dark enough shade. The second time; even after some adjustment from the colorist and additional instructions- it was still brassy and light at the root. I could tell right out of the shower. This occurred even after I extended time leaving it on and pulled through a little bit of color to give it the "pop" per the instructions. Lastly, both times I noted that my hair felt almost plastic-like after rinsing; this was even after I used the conditioner so did not like that at all either as I got the impression it was making my hair brittle. The whole reason for my use was so that I could go longer between salon visits but I think I'll just throw in the towel here and leave it to the pros instead. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarisa - Thank you for your feedback. We’re sorry to hear that your color came out lighter than you expected.We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Awesome hair colorTried so many do it yourself hair colors at home but nothing compares to this one. Absolutely amazing! 0 of 0 people found this review helpful. Did you? |
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Love this service!I've been using esalon for years now and love the service. A couple of shipments ago my roots were coming out yellow rather than golden brown. I asked esalon to adjust my color to tone it down explaining I had more gray than before. My next shipment that came was the PERFECT shade! They knew exactly what to do. The color is true and covers the gray! I have never been happier with a product or service! 0 of 0 people found this review helpful. Did you? |
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Love the ColorThe online hair color pictures made making adjustments to my previous order super easy and the resulting color is exactly what I was looking for! 0 of 0 people found this review helpful. Did you? |
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The color is Perfect!!This is the 4th time I have used the hair color and love it each and every time!!! 0 of 0 people found this review helpful. Did you? |
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Best ColorI changed my hair color just a teeny bit and I absolutely love love love the new color. It's perfect!!! ❤️ 0 of 0 people found this review helpful. Did you? |
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Such convenienceLove this system. I have colored my hair for years and have tried to keep extra color around- but it never failed I would not have it when I was ready to color or that the company decided to discontinue my shade. The colorists are wonderful- they listen to your wishes and have been spot on to my requests. I have encouraged many family and friends to do this- I just love it!! 0 of 0 people found this review helpful. Did you? |
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Perfect Hair Color!Truthfully, I was terrified to color my own hair. It took me three weeks to get up the courage, but the directions from eSalon are easy to follow and the results were beautiful! Before I had my hair colored in a beauty shop, but the color was darker than I really wanted and was missing all my natural highlights. eSalon has restored my hair to its natural color with all the blond and red highlights that I grew up with. Can't get any better than that! 0 of 0 people found this review helpful. Did you? |