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Custom Color Set
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66,880 Verified Client Reviews |
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Still no covering the greyMy color is still nice covering all grey 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
What happened?So I’ve been using e-salon for a while and have had great results. I decided to be adventurous because I believed that I would get similar results considering I’ve had a good experience with the last formulas I’ve used. Well, I decided to try and go for a deep auburn. I received my color as well as a gloss for the part of my hair that was already colored. The formula was great! The initial results were beautiful, I loved the deep red I got...the only problem I had is that it didn’t last after my first wash! I use the Joico color endure shampoo so I highly doubt that was the cause for my beautiful red now being back to the brown it was before. My roots are still a bit red but my ends are brown. The color looks a bit of a brassy dark brown under the sun. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSoci - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Best Dye EVER!I am about 50% gray and no matter what brand I bought, even those that said 100% gray coverage, it would NEVER cover all my gray hair. It was always more like 40% plus my hair would turn out brassy, I was told to buy colors with Ash in them, it still didn't help but, this brand with adjustments from their colorist didn't make my hair red. I have never been happier with a hair dye. I am now a loyal customer! 0 of 0 people found this review helpful. Did you? |
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Perfect !Just right, don't change a thing! 0 of 0 people found this review helpful. Did you? |
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Worse Experience EverDid not find information, instructions or labeling pertinent to my situation. Waste of money. Messy & disastrous! 0 of 0 people found this review helpful. Did you? |
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Disappointing for the first time everI have been using your product for a long time and never had any reason to complain only praise for this amazing product. However my last order seemed to be a little sparse. The bottle shape has altered looks smaller but assuming the amount of product is the same...I did not have enough ...I usually have about a 50p size blob left to put through ends before rinsing off.This time I barely had enough to cover roots. My daughter applies my colour for me and noticed it too. Will be interesting to see what happens next time.I was so disappointed ...Really do not want to start using another product, my colour is fab. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMiss H. - We’re sorry to hear that you were unhappy with your custom color. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order. We will reach out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color didn't hold/coverDidn't have good gray coverage. I don't have a lot but immediately saw the ones I do come through after rinsing color off. After 2nd shampoo there was a lot of color loss. I left the color on the roots 20 minutes and ends for 12. Maybe longer processing time? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMona - We’re sorry your recent order didn’t provide the coverage you expected and started to fade fast. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
NOT GOOD WITES COVERIt do not cover my wite hair completely that's why I cancel my membership 0 of 0 people found this review helpful. Did you? |
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Asked for lighter got darkerAsked for lighter turn to be darker 0 of 0 people found this review helpful. Did you? |
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ColorHi, this was the second time my color didn’t seem great. It’s lighter and lighter with no blue tone in it at all. I tried to complain once and you sad I’m dying my hair wrong. Now it was lighter again. I understand mistakes can happen , admit them though. Not each of your colorist it’s paying attention to what customers wants Please try to fix it, I’m not going to pay $26( with shipping) for color I’m not happy with, Thank you Andrea Walsh 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have added a free order credit to your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |