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Custom Color Set
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67,063 Verified Client Reviews |
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Wrong colorI don’t know what happened but I colored my hair and it came out really ashy and dull. The box was different if that makes any difference. So far up until now everything has been great. I haven’t done anything to change my hair since I’ve been using you. So I don’t know if it got mixed up with someone else’s or what. Just letting you know so you can review it. Thank you 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDear Tebra- My name is Stephanos, and I am a licensed colorist here at eSalon. We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email to discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Colour adjustWas horrible colour from light blonde colour to grey had to pay out for hairdresser to fix it not impressed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Hot headedAfter receiving my remixed colour it took a while to get it done due to medical reasons. The roots took most of the colour but then the length of my hair badly coloured which I was very disappointed about. 😲 The colour I chose stood out slightly onto but by my ears & bellow my own colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDear Kay- My name is Stephanos, and I am a licensed colorist here at eSalon. We want to thank you for bringing your experience to our attention. We are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! We appreciate you reaching out! |
requested trying new highlightI requested trying the highlight system and was told i'd e contacted.... no word 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDear Deb- My My name is Stephanos, and I am a licensed colorist here at eSalon. We sincerely apologize for your experience, and thank you for bringing this to our attention! We are committed to your Color Happiness, and have sent you an email with more information regarding your inquiry. Please let us know if we can assist you further! |
Ultimate colour!I love love love this product! So well thought out. In fact everything has been thought of to make colour simple to use with better than salon results. 0 of 0 people found this review helpful. Did you? |
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Loved the color!Instructions were easy to follow. Loved all the helpful hints and products. Color was a match. Thanks very much! 0 of 0 people found this review helpful. Did you? |
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Happy with my resultsI am pleased with the hair color that I received with special instructions made for me. I had asked for cool brown and the color is great. I have a lot to learn when applying the color, but with practice I should get better. 0 of 0 people found this review helpful. Did you? |
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WonderfulThis product is the only product that fully colored my kinky hair. This product out did Dark and Lovely! Thank you, thank you, thank you! 0 of 0 people found this review helpful. Did you? |
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It was perfect!It was easy and my color came out perfect. My daughter is a stylist and moved 10 hrs away so now I can do my own color! Sent her a photo and she was impressed! Thank you! 0 of 0 people found this review helpful. Did you? |
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Best At Home Hair Color!The custom hair coloring is perfect. I have had better results with eSalon than what I have had at a salon. It took me a bit to get used to coloring my hair myself and I would recommend getting the clothing drape for anyone who has not done an at home color before. I love the color and having my own go to specialist who will help with any adjustments that I need to make. Amazing product! 0 of 0 people found this review helpful. Did you? |