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Custom Color Set
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66,880 Verified Client Reviews |
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ColorHi this color made my hair darker & ashy, I don’t like it, i thought it would make my hair lighter than my previous order, I made the change hoping it would help my roots be lighter than the previous order. Can we correct this now. And go back to my first order. Help :) I don’t want to wait to my scheduled next order. 0 of 0 people found this review helpful. Did you? |
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New to esalonFirst I have to say the smell is very very strong and I could not stay in my bathroom to complete the application. Seriously.. I think u need to do something about that. I’m surprised not to see many comments about the odor. I already had a light Auburn in my hair so I did my roots and whole head. The color is deeper than I wanted but that could be because of the red already in my hair. I think it will lighten up with washes but very pretty. Excellent packaging. Quality product and actually a full bottle of product when mixed. The gloves are also well fitted like a second skin. Very easy to apply product with. I will continue to review as I do my root touch ups. 0 of 0 people found this review helpful. Did you? |
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LOVE LOVE the productproduct is awesome as far as the color goes. The stain guard however is not very effective. The color on a whole is very good. need to last a little longer. Thank you 0 of 0 people found this review helpful. Did you? |
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Gray HairThe color does not work on my gray hairs on the two times I've used your product. I am unhappy with the product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe are so sorry to hear that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Custom Hair ColorThe last shipment was way too red and not brown. I had asked for the color to less dark but not red!! The color was HORRIBLE!! I had to buy a root color at CVS to cover the roots!! Please change this formula to be more darker brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Too dark, made hair greasyThe colour came out much darker than that I chose. It also made my hair incredibly greasy, requiring 3 shampoos to get clean. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Great ColorI requested one shade darker and got great results! 0 of 0 people found this review helpful. Did you? |
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ColorI am very happy the color is perfect! 0 of 0 people found this review helpful. Did you? |
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WOW Very ImpressedI decided to budget more and stopped going to my hair stylist. I do not have highlights but i have gray in my hair. I filled out the color I was looking for then you custom answer questions. I received all my supplies and when i was finished I was really surprised. You can tell when someone uses the box it is too harsh and does not look natural. This mixture of colors looks just like when i finish from my stylist. When i went back on line to just change it up a bit they called me so it was better understood what i wanted. I was shocked one on one consultation over the phone. So I am staying with it. If they could only come out here to cut my hair i would be set!!!! Very happy and pleased 0 of 0 people found this review helpful. Did you? |
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I’ve found the holy grail of haircolorI’ve struggled with unwanted red undertones on light brown hair for years. I stopped coloring my hair because of that. Esalon color keeps the hair natural and it has vivid tones. You can wish for exactly what you want and I got a beautiful golden color without ANY red undertones. Really clear instructions come with the color. It’s easy to keep in touch with Esalon through the website. I will be a longtime customer because I can personally adjust my haircolor to exactly what I want. 0 of 0 people found this review helpful. Did you? |