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Custom Color Set
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66,991 Verified Client Reviews |
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Too darkThis colour came out way too dark and had lots of red tones in it. I want to rid of the red in my hair and this picked it up more that when it lightened more red came out. This is just not the colour I wanted to achieve and was disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We are so sorry to hear your color did not turn out as you had hoped! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Totally wrongI am a full on ginger! Not wat I asked for! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Angy! We are so sorry to hear that you are not happy with your custom blend. Please check your emails, we just got back to you to help you further. |
Not as blonde (light) as I'd imaginedWhere my hair has been highlighted previously, the colour has taken well and is the colour I expected. However, the rest of my hair especially the roots are a reddish brown. I ordered Medium Blonde but it looks more Auburn! Not what I was hoping for : ( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Lisa! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Lackluster gray coverageI tried this a few times and the gray coverage is terrible for me. Within a week my gray temples reveal themselves. I never had it happen as quick. I tried all the the remedies and it still doesn't work. I like the color though. I also tried to cancel but it doesn't seem to go through : ( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ReviewReceived the hair dye and it partially spilled within the box was unable to use it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We are so sorry to hear that your color arrived damaged! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Beautiful and EasyI've coloured my hair twice now with my custom shade, and so far it's been wonderful. What a relief not to go to the salon anymore, I actually tried eSalon because I have a neck injury and cannot handle the sinks at the hair salon, it was like being tortured. So to be able to colour my hair at home, and remove the colour in the shower is just brilliant! I have a warm beige shade with a bit of gold and it's just the right brightness, it covers my grey (which is dominant at the front only). The instructions are so easy to follow, and I have the bowl and brush which make application so easy. The colour doesn't irritate my scalp in the slightest, something that has been an issue for me in the past. I love eSalon and I'm so happy I decided to try it. 5 of 5 people found this review helpful. Did you? |
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HappiestI like the color to be shiny and a little more light blond /brown but it didn’t break off my hair and didn’t burn my scalp so we are good!😊 and color lasted 7 weeks!!!!! 2 of 2 people found this review helpful. Did you? |
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Doesn’t color some grey areas.There’s several things I love about this product. First the color looks natural. Second, how it leaves my hair shiny, soft, and manageable. Thirdly, my hair stays healthy and never damaged from over the counter hair dyes. But, what doesn’t work for me is coloring grey hair. About 30% of my hair is grey. The next day the grey hair is visible and having to use an eye pencil to color the grey on the front sides. Next a week after, color fades and more grey uncovered. Would like a longer lasting grey coverage. Furthermore, its too pricey for every 6 months. 1 of 1 people found this review helpful. Did you? |
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ColourColour too dark needed a bit more brighter red on it 0 of 0 people found this review helpful. Did you? |
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Didn't coverWas disappointed as my grays didn't get covered and I dont feel like there is much dimension in the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |