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Custom Color Set
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67,063 Verified Client Reviews |
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coverageColor did not cover completely over grey 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Colour doesn’t lady as long as it used to.I’ve been an e-Salon user since the start. I loved that they custom matched my former Paul Mitchell salon color exactly. I live the auto shipping and customer service when I travel. The last 6 months or so I’ve noticed my color fades after 2-3 weeks when it used to last 6-8. I shortened my delivery interval but I have fading too soon in the cycle. Have you changed something in the formula e-salon? If so- go back! Please. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HorribleIt was a horrible experience!! First my color was supposed to be medium golden, it ended up to be around dark brown. Not only that when it was time to wash it off, my hair kept getting glued together as if I had poured a gallon of glue on my head. I started to worry by this time I had shampooed my hair 3 times and my hair kept getting worse and heavy, I literally thought my whole head of hair was going to fall out. Then I remembered I had my Aragon oil and decided to put several drops into the shampoo then started washing for the fourth time. Thank God that seemed to do the trick, my hair started to come undone. I had to wash my hair with the oil for about 6 more times until finally normal. In all I shampooed my hair 10 times in order to get rid of the mess this product left!!! Never again!! And my hair is way past my waist, I really thought it was going to fall out. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsIrene - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Made for me? You got that right!Perfect. Perfect match for my complexion! My eyebrows don’t even argue with it! If it lasts until my next shipment gets here you can count me as a lifetime customer! Thank you. 2 of 2 people found this review helpful. Did you? |
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Love the personalized attentionI really like this hair color but I think this companies strength may lie in the customer service department! The colorists are attentive and respectful. Any question has always been promptly answered. Thank you e salon for great hair and personalized customer service. 1 of 1 people found this review helpful. Did you? |
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Love it!!My stylist asked me what I've been using. I showed her. She couldn't believe what quality products I was getting. She gave her blessing!! Saving $$ is a huge plus while using great products. Thank you eSalon!! 1 of 1 people found this review helpful. Did you? |
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This is the best color ever!I totally love this color and will do this same exact color every time. It's perfect and it has just the hint of purple/red I was looking for!! LOVE IT LOVE IT LOVE IT!!!! 1 of 1 people found this review helpful. Did you? |
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Love this Product! My Hair feels Great!Color was exactly what I wanted and my hair has never felt better after coloring whether I did my own or had it colored at a salon. This is a high quality product and it was so easy. 1 of 1 people found this review helpful. Did you? |
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GreatReally like personalized color 0 of 0 people found this review helpful. Did you? |
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GOT IT!This is just right - thank you! 0 of 0 people found this review helpful. Did you? |