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Custom Color Set
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66,866 Verified Client Reviews |
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Great productPricey for a one color treatment. 1 of 3 people found this review helpful. Did you? |
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A great change from store purchased products!This is certainly a "New Age" change to have your hair color customized. They ask a good amount of questions to understand what your looking for in a hair color. This really helps to achieve the color you longed for. They are readily available if you have a question you just call the toll free number. The reason I did not give it 5 stars is the smell is very strong and that reminded me of over the counter hair coloring products. 0 of 1 people found this review helpful. Did you? |
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Injured myself trying to get the bottle openI've used e-salon a couple of times (this may literally be the second time). I had a vague memory that the color was difficult to open, but it didn't deter me from purchasing again. My experience this time will make me think twice and most likely not purchase again. I get that when shipping chemicals through the mail you're going to want a tight seal. But this was ridiculous. I got a 2 step kit. I had to work the lid on the color for Step 1 for a while, but I eventually got it open. I was twisting the lid so hard that when it did eventually come off color splattered all over me and my bathroom. It was annoying, but no biggie. I wiped it up and got on with it. Step 2 is where things went from annoying to absurd. I could not, for the life of me, get the lid off of the color. I had 15 minutes to get ready for Step 2. I was not able to get the lid off in that time frame. I tried gloves on, gloves off, and using a towel for traction. This was all at about 6 am. Its now 10 am and my left hand is bruised and swollen from trying to get the damn thing open. After my 15 minutes were up I resorted to other measures. I went for the tool box, which I luckily had pulled out for a different reason last night. Pliers had no effect. I eventually grabbed a screwdriver and a hammer and broke the lid apart like I was chiseling a sculpture. Naked. In my bathroom. Panicking because I thought I was going to work with brown streaks all over my head. Now I'm sitting at work with a swollen hand and great hair color. The only reason for my 2 stars is that the color is lovely. But the aggravation has made me consider paying 10 times as much at a salon. 3 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsRachael - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Chemicals burned my skinThe demi-permanent was more harsh than the permanent solution. Will go back to that one. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsGeri - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Never againWas not color I ordered. Was Messier than other dyes. Dried my hair out way more than any grocery store brand. But the stain remover worked! 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsAriel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Not brightThe color was dark but not bright. I have a picture of what my hair looked like after my first order with you and i loved it. Have not been able to get that color again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Misleading Subscription ServiceThe color product was good, however they were misleading about signing me up for a subscription service. I am typically very detail-oriented and I rarely miss this type of thing. When they asked for the frequency of my hair color, they seemed to be asking if I wanted semi-, demi-permanent etc. They were not clear or up front about the fact that I was being signed up for a subscription service. The product is fine, but do not be misled that this is a subscription service. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - We truly appreciate your feedback and apologize for any confusion. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. Please let us know if there is anything else we can do to help! |
Still too dark, maybeWhen I follow the advice to bring the color down thru all my hair for the last 5 minutes, I come out a brunette with very subtle highlights on the bottom 2/3 of my hair. The color might have been OK if I'd just done my roots. See pictures. 1 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsCoby - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Great customer service!The color I originally picked out (intense blonde red) was too bright for me, so I called customer service and not only did they send me an entirely new color free of charge, but they threw in a $15 hair repair mask (because I had to strip the red out) for free, and even shipped it at no charge. I have recommended this service to my friends and will DEFINITELY order again. I love my new color too (medium blonde). 2 of 2 people found this review helpful. Did you? |
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Amazing colorThis hair dye has an amazing color. It’s exactly what I wanted. Even when going to the salon, stylist could never get my color right. It’s absolutely incredible how an online salon can get the perfect color match with only a photo and a few questions to answer. Thank you eSalon 0 of 0 people found this review helpful. Did you? |