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Custom Color Set
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66,991 Verified Client Reviews |
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Not so "custom"I have been coloring my hair for a long time. I know what color to use but thought I'd give eSalon a try. I ordered the color closest to what I currently use but was disappointed there weren't more choices. I got a message from my "colorist" who said the color I ordered was too dark to go in one step so she changed my order to Strawberry blonde when I'm currently medium auburn. I replied that I did NOT want strawberry blonde but they sent it anyway. My hairstylist says if I use this product it will make my hair pink. Tried to call but they don't answer. Not exactly my idea of "custom" coloring and satisfaction guaranteed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Not a fanHonestly it just gave my brown hair a gloss treatment and I have greys still. It isn’t black violet at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My Go-to home dye kitI love the service and products, I’d stopped using home dye from the supermarket because my hair was being fried and frazzled, then I tried going to salons for a bit and honestly it wasn’t an environment I felt comfortable in, it was so expensive and my hair type wasn’t really understood (curly!), so I looked into home dye with professional colour and found a YouTuber with similar hair to me who swore by eSalon. I’ve never looked back since, I’ve changed the colour subtly a few times, I love the result so much. I am almost fully grey at 28, so I have to dye my hair every 3-4 weeks. So this really is the only option for me and I’m so happy to recommend it to anyone thinking of trying it. I recommend ordering the fully colour tools kit and learning how to use the brush. Professional application at home. 4 of 4 people found this review helpful. Did you? |
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It was greatNice color really close to what I wanted 2 of 3 people found this review helpful. Did you? |
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Love my Color!Iam so Happy with the color I got. It looks so natural and it's me. It definitely doesn't look like the over the count produces I have bought through the years. My sister whose a beatishion says it's perfect and to definitely keep it this way, it's so natural looking. Some of my natural highlights have come through which makes it so natural. It's perfect for me. I love it. Jodie 0 of 2 people found this review helpful. Did you? |
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Root colour perfect ends too redRoot colour perfect copper however the ends that were previously hi lighted are red not copper 🙈 0 of 0 people found this review helpful. Did you? |
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Quality decreased dramaticallyLats 2 batches were really bad. This last one in particular. Extreme pigment, so much more than other times and literally zero coverage. I actually want a refund. My grays are still showing which never happened before. Using this for years. I thought last batch was a dud but no you must have changed something as the quality is simply shit. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jasmina: We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
DisasterAfter applying the paste on to the hair, I closed the cap of the bottle. After 10 seconds, the bottle got hot and explored. The color splashed all over to my white walls in my bathroom. I did not shake the bottle or nothing, and it went hot and bloated. It is very weird and dangerous. Will never use this product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBetty - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your experience. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Too expensive, now better than SallysNot worth the expense 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsInez - We’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Amazed!As a 1st time user I was skeptical but hopeful. Well the results shocked and amazed me! I could not believe how spot on the color was plus the incredible shine, and It covered my gray completely. No more spending $200-$300 at the hairdresser when eSalon does it better. 5 of 5 people found this review helpful. Did you? |