66,903 Verified Client Reviews |
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Not as happy as I was a week agoI was sent a beautiful dark golden brown haircolor. When filling out the form I let him know that I had some resistant grays. I followwd the instructions to a T and watch the video prior to coloring. The color was beautiful until about a week later. All of my roots and grays are now a light golden brown almost blonde and the ends are dark..... It looks like I have roots again from the light color they turned. I really had high hopes 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too brassyThe only radon I trialed this product/system was to avoid red, brassy hair but that’s exactly what I ended up with despite updating my request! Now they won’t stop sending and billing me with more if the same!! I’ve tried canceling multiple time to no avail. I’m going to end up canceling my credit card to shut this off! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
too much magenta!i asked for a WARM red. NO blues, no magenta tones the color was too cool. and it was about one level TOO light 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - We’re sorry to hear that your color came out lighter than you expected. Your order is fully backed by our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair colorI love my new color. It is exactly what I was wanting. E salon always does a great job mixing my personal color choices 2 of 2 people found this review helpful. Did you? |
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Custom hair colorI love the fact that when I want to change the color up a little bit that it still takes to my hair and still looks good 1 of 1 people found this review helpful. Did you? |
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Easy to Color Your HairThe instructions are clear and precise. Actually enjoyed doing the process. The end result was soft and covered much of the gray. Color needs to be tweaked to a lighter shade for me. Much more economical than the beauty parlor! 0 of 0 people found this review helpful. Did you? |
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Easy To Use Custom Hair ColorI can apply this custom hair color myself with salon results! 0 of 0 people found this review helpful. Did you? |
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Thanks, just what I was going for.I wanted to get the warm red out and go with a cooler brown-gold, and that's the result I got. I did some caramel highlights with your kit around my face for even more dimension and to ease my transition to a darker shade. Much appreciated. 0 of 0 people found this review helpful. Did you? |
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Love itThe previous color was great. I got many compliments. I'm ready to try another color now I know I will be happy withe the one you send me 0 of 0 people found this review helpful. Did you? |
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PerfectionLove this color I have revived so meany complements on it well done 0 of 0 people found this review helpful. Did you? |