|
Custom Color Set
|
66,991 Verified Client Reviews |
|
Sort by: |
|
Soooo disappointedIt’s hard to list everything wrong with it but first off it stinks, the worst smelling hair dye I’ve ever used. It made my hair feel dry, extremely tangled,frizzy and brittle. I followed the instructions exactly, except for I didn’t have enough dye left to do the final rinse with it. That being said I BARELY had enough to cover my hair, my hair is about to the middle of my back. The free bottle is technically a scam because you need both bottles if you’re following the directions so you really don’t get extra. I made sure to saturate my greys but they didn’t get covered, I’ve never had a problem with my old hair dye. And lastly it is way too dark, it was supposed to be medium brown and now that my hair is dry it’s closer to black than brown. I thought that this was supposed to be better than box dye but L’Oréal Féria has never disappointed me like this 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCassandra - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
PerfectThis application was the colour I wanted, thank you so much for all your help! 2 of 2 people found this review helpful. Did you? |
|
LOVE this new color!I was a little nervous after my last experience but my stylist reviewed my pics, listened to my feedback and concerns and got the exact color I’ve been wanting! It is beautiful! 2 of 2 people found this review helpful. Did you? |
|
The color I really wanted !It worked very well. The developer was adjusted for my tough gray hair, and now I'm very happy! 2 of 2 people found this review helpful. Did you? |
|
PerfrctThis is exactly the color I pictured & I love it! 1 of 1 people found this review helpful. Did you? |
|
Color matchI have colored twice with these products and am very pleased with the color match. When I pull up a section of hair from my crown area, you cannot see any line where my previous color was done. My hairdresser was impressed! 1 of 1 people found this review helpful. Did you? |
|
Color not correctMy root turn a purple color 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSylvana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color not what I expected.Please don't send me any more color/cancel my subscriptions. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCynthia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
PleasedI like the color. I was wondering if you increase the gray coverage. 11 of 11 people found this review helpful. Did you? |
|
Great Color and coverageI love the natural looking color and gray coverage this provides. Have been a fan since day 1. Have used esalon seems like since 2011, under different accounts. Its convenience and quality are why I keep coming back. Saves me time going to the beauty store and salon. I am loving my custom color! 9 of 9 people found this review helpful. Did you? |