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Custom Color Set
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66,991 Verified Client Reviews |
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Not impressedThis dye did almost nothing for my grays!!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I'm a lifer to E SalonThe products are very well packaged, with great easy-to-follow step-by-step instructions and as for the little sticker in the box, brilliant idea. When you set up before colouring your hair it feels like you're having a day at the salon everything your need in one nice box. I've been struggling with my grey roots for the last 3 years or so and used store-bought dye which worked but I felt I was still fighting my roots within a couple of weeks. I decided to give E Salon ago. They have nailed my hair colour and I couldn't be happier. My first order was a good colour but I wanted just a hint of red so I sent my instructions to the colourist and she or he got it spot on. Whoever you are thank you so much. I hope whoever is reading this that you have the same good experience as I did, I won't be buying hair colour or products from anywhere else. Go ahead and give ESalon a whirl. 10 of 12 people found this review helpful. Did you? |
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FadingColor fades within days showing grey. If I wasn’t grey I would like the product 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I did everything per instructions and didn’t cover my grayWas really excited to color my hair but even following to directions exactly looks off and it did not cover my gray 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTracey - We’re sorry to hear that you were unhappy with the results of your custom color. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Satisfied customerThe stylist was very helpful by going above and beyond to assist in getting the desired color with frequent communication, helpful hints, and customized care. 5 of 6 people found this review helpful. Did you? |
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Canceling After 5 yrs.I have complained about the color mixture and it is still gritty and globby. I was told it was a problem with the delivery. Or the weather. It was neither. It just doesn’t mix smoothly. And the color for the last 3 times now has a grey tinge. Please cancel. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMary - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not a fanMy second time and again after following directions my hair is black after repeatedly asking for a change. Will be doing something different. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
too darktoo dark, I was hoping for a darker shade of medium brown and better gray coverage, I didn't expect an actual dark brown. I thought there was maybe something a little more nuanced, not dark brown. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRennee - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
A little intense.I want dark brown hair color, but... I'm glad I only left the color on for 11 minutes and not 35 minutes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFreda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColourPerfect colour and very easy to do. Loved the fact it didn't dry my curls out that most over dyes do 7 of 8 people found this review helpful. Did you? |