|
Custom Color Set
|
66,991 Verified Client Reviews |
|
Sort by: |
|
Darkened my hairI asked to maintain my copper colour. I received the kit and trusted esalon in the choice as I show on an image what colour I had and which I wanted. It made my hair brown while it has a intense orangy golden copper. I’m very disappointed and need to go to fix this, also it didn’t cover the few grey hair I have ! 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Stephanie! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Don't know what went wrongI really hated this it turned my roots an awful orange color seriously thinking of canceling my membership I don't know how I'm gonna fix this 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTracy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t cover greyColour was nice and I like how you can really refine it but when I first tried it but it didn’t cover my greys. Did it again a couple of weeks later in case it was my fault, spending more effort and time on the grey areas - same outcome. My grey stripes didn’t hold any colour at all. Pointless purchase and it was very expensive. I could have a better result from box dye from high street chemist. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Louisa! We are so sorry to hear that your color hasn't covered your greys. Please check your emails, we just got back to you to help you further. |
Turned my hair super brassy.I did everything according to the instructions and my hair is brassy and terrible. Reminded me why I go to the salon. 😢😭 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsStacie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not satisfiedI tried my custom colir it did nothing. It didnt cover my gray roots. What a waste of money and time. We followed the instructions as written. Please help me cancel this subcription 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLori - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColourUnfortunately this time the colour was not how I imagined and has literally only covered the greys for 2 weeks. Disappointed. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJoanna P. - Thank you for your feedback! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Bravo!In my 69 years I've never colored my hair, until a few months ago. I wasn't thrilled with the result, so thought I would try eSalon. I am so happy! I always thought black hair dyed, was too stark without a small variation in color. I used my first eSalon color last night, it's amazing. I am super picky. Before coloring my hair, I didn't have too much gray, but as I got older my super straight hair turned frizzy, especially the gray. The eSalon color is perfect, and my hair is super shiny and straight. I am a fan. Thanks so much. 2 of 2 people found this review helpful. Did you? |
|
Loved the color!It was well packaged with great instructions. 2 of 2 people found this review helpful. Did you? |
|
Perfect matchColor is perfect match and easy to apply and long lasting. Will definitely be using this product again. 1 of 1 people found this review helpful. Did you? |
|
Wowwww!I ordered my kit mos ago and was too nervous to try it. My dilemma was the timing of my sons wedding. I did not want to pay for an extra coloring at my salon but could never have made it all the way til the end of July. I remembered my kit and decided to try it. OMG!!! It’s flipping beautiful! I totally LOVE the color - it’s so perfect I’m literally going to order another and just start doing my own coloring!!! My husband can help me with the back of my head. I am truly in awe. To whoever picked this match for me? Thank you!!! Seriously. I’m telling you my color looks better than when I leave my salon and it is NOT a cheap one. I’ll pay for my hair to look good! 2 of 3 people found this review helpful. Did you? |