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Custom Color Set
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66,925 Verified Client Reviews |
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DisappointedColor did not come out at all. The blue tones came out red and purple. Most of it washed out. It only colored the grey 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Didn't stay longThe color looked great for a week but it faded fast & my greys started popping out. I might try it again since it was my first time; not sure. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
hair colorThe first box was a pretty color at first however, it fried the ends of my hair ( had 2" cut off). I opted out of this eSalon program. They sent a 2nd box (which I have not opened yet) I cannot use on my hair. Thank you. I am not interested in your eSalon 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We value your feedback, and truly appreciate you reaching out to let us know about your concern. |
Good colour but weirdly waxy.Love the colour blend but really don’t like the waxy feel of the product when rinsing out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlison - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happy at allDidn't cover my grey very well, is really dark for what was supposed to be dark blond- more like dark brown, and is very red considering I warned that that is an ongoing problem with other products and was assured it would be taken into account when making my special color kit. Very disappointed and will not be re-ordering and not suggesting to friends. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShawna - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Great match!I am happy to say that the dark blonde hair color I ordered from esalon matched my roots with my hair color perfectly and evened everything out just the way I asked for. The esalon stylist was very responsive when I emailed to ask a question and add a comment. I was definitely a little skeptical of the instructions that were included in mine, they said to only dye my roots and then pull the color through the rest of my hair and massage for 3 minutes as the last step before rinsing. I almost didn't do it...I thought, oh boy...this is going to be disastrous, my hair is never going to match...but, it worked and it does match! So I strongly suggest following your personalized instructions, even if you think it sounds weird. I had great results. 11 of 12 people found this review helpful. Did you? |
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Love itLove the color and texture my hair got 0 of 0 people found this review helpful. Did you? |
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SUPRISEDEXCELLENT LOVED THE PRODUCT 0 of 0 people found this review helpful. Did you? |
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Last ShipmentThe formula on the latest shipment was great! I think we need to keep this formula for at least 2 shipments and then reevaluate. After a few washes the auburn color in my hair is peeking out at the roots, but I think the new formula is helping. I feel like I will end up with great highlights. Also, no gray hair seen yet.😀 0 of 0 people found this review helpful. Did you? |
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Brilliant stuff!My hair tones are vibrant and exactly what I had in mind when I decided to try eSalon. It really seems to condition my hair too- I really am happy with the product. It's brilliant! 0 of 0 people found this review helpful. Did you? |