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Custom Color Set
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66,880 Verified Client Reviews |
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Not what I expectedAfter reading so many great reviews, I decided to buy this product. First of all it is not easy to put the colour on your hair, then the smell of ammonia is quite strong, usually it isn't because my hair are dark and I use a dark colour. The colour itself seems right, slightly darker than what I wanted but fine. The biggest problem was to get it off my head. A nightmare! I used so much shampoo but still I could feel the product on my scalps. After drying my hair, I could still notice something gummy in my fingernail. Sorry but not happy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicoletta - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Great color but didn't cover all the grayI was disappointed that my store bought color did a much better job covering my gray than this product that I paid more than twice the price of. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
You might end up with an expensive color correction at SalonI asked for Dark Blond. Color faded to frizzy orange in 6 weeks, using Matrix color safe shampoo system. Tried again, similar results. Third time, I asked them to neutralize the red. Color was Neutral Dark Blonde for a week, but faded to reddish dark blond. Going more and more reddish. Apparently the most expensive color to color correct for at the salon. Can't tweet the color enough for me. Some clients stuck with the color correction process for 6+ times! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
It was like having a salon at my fingertipsI started purchasing my hair color from Esalon right when the company started and knowing i had someone an email away to answer my questions gave me more confidence in coloring my own hair I have always done my own color because I couldn't afford to go to a salon so that's made all the difference in the world having salon colors that I can do myself and being able to alter my color as many times as i wanted to make sure i had the color or changes that i wanted was amazing i love the color and the company. 0 of 0 people found this review helpful. Did you? |
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Rich, Deep colorI recently purchased a coloring kit, and was pleasently surprised and how good the color was. I only needed one box when normally I have to buy 2 boxes because I have long, thick hair. I'm very interested in buying your product again, but I was promised a couple of free items that I didn't receive. Other than that, I'm considering buying again. 0 of 0 people found this review helpful. Did you? |
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Great colour and serviceI was unsure about using ecolour, having always used the same brand of box colour but the idea of it being delivered to my door at regular timescwas appealling. I have been really pleased with the quality of the product, the colour of my hair and the service. My hairdresser has even commented on the colour of my hair!! I would like to suggest that ecolour review the amount of plastic used when packaging the kits though. I am sure it is not all needed. I would be happy to receive it all loose in a smaller box and perhaps be able to return the bottles for refilling? Very pleased with my choice to use ecolour! 0 of 0 people found this review helpful. Did you? |
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Awesome!!Amazing color without the super dry hair after home coloring. Great rich multidimensional color at home for 1/3 of the price!! 0 of 0 people found this review helpful. Did you? |
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Will not leave againI left for a while, but I am back to stay!!! Love to have my favorite color back!!!!!!! 0 of 0 people found this review helpful. Did you? |
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I love eSalonWhen I first purchase my first eSalon I wasn't sure if they color was any different from the store. But I have to say just one word AWESOME. The product has changed how my hair looks and feels. To me my feel stronger and looks gooodd. 0 of 0 people found this review helpful. Did you? |
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HappyI received so many compliments on my hair color, gave me such a boost of confidence. Application and instructions were very simple and easy. Box and products nicely labeled and felt very personalized. The dye did not leave my hair feeling dry or over processed, the shampoo and conditioner made my hair very soft. Ive already recommended to alot of friends, will def continue to use. 0 of 0 people found this review helpful. Did you? |