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Custom Color Set
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66,818 Verified Client Reviews |
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Instructions are wrong and confusingI keep receiving instructions to do a root color and I don’t need a root color . My gray is not shown at the roots but in peices all in my hair so I need a full color instructions . And I want to color my hair black . It use to be black and I like it to be black again not dark brown . I told them I wanted it darker but they still sent me brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Allergic reactionI had an allergic reaction and could not color my hair. I was also not impressed with the smell. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
I liked the color. I have mixed my own before.The one problem was because of grey roots on top of hair, roots were lighter. This was a more liquid type feeling to use and I really did not mind. Trying to decide what to use so roots and when color is all the same. So will be even with products purchased. Any suggestions would be helpful. Since using tablet and computer crashed. Not to save about uploading pictures for E salon. Help would be appreciated. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - Thank you for reaching out to us here at eSalon! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Not what I was expectingWanted to lighten my hair and was told the lightest I could get was dark blonde. Which actaully kinda made my hair even darker. Plus it doesnt wash out at all and leaves my hair feeling like I have 10 lbs of oil dried on it even after the next day. I just washed my hair about 5 times when I was showering just to get it to feel somewhat normal again. I dont think I will be getting another shipment. It didnt work for me, I do appreciate the concept but hopefully others will have better luck than I did. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
My Hair ColorLove love the color and the care that comes with it. 0 of 0 people found this review helpful. Did you? |
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Worry free colourFor an online service it's great. Don't need to worry about picking up a dye and it being in stock, it comes to me and the treatment leaves my hair coloured and feeling moisturised 0 of 0 people found this review helpful. Did you? |
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Great Color!!Love the color & all the tones it has in it!! 0 of 0 people found this review helpful. Did you? |
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Love my color!perfect color! 0 of 0 people found this review helpful. Did you? |
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New, smaller packagingI liked the new, smaller packaging. The color always comes out great! 0 of 0 people found this review helpful. Did you? |
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GREAT SALON QUALITY COLOR!I was spending so much money coloring my hair when a friend recommended I try eSalon. While it took a couple of times to perfect my color (due to stubborn grays) the colorist was so awesome and easy to work with. I love my color, it's salon quality and lasts. Definitely recommend eSalon for your hair color needs. Their customer service and colorists are top notch! 0 of 0 people found this review helpful. Did you? |