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Custom Color Set
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66,991 Verified Client Reviews |
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Perfect ColorLove the auto mailed every 5 weeks 11 of 11 people found this review helpful. Did you? |
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Went darkerLove the light golden brown hair color. It has so many high light's in it very happy with it. 10 of 10 people found this review helpful. Did you? |
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Exceptional Color ExperienceColor match is beyond perfect for my hair color! Also, my hair feels softer than it ever has after doing a hair color. Thank you!! 9 of 10 people found this review helpful. Did you? |
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I Love My 1st Box!!This box, when I opened it I was so Excited! It look so expensive but it was not. 😀 Even the labels had my name on them! I am reading the into & instructions. Will be back later to change my photo to a new one with my new color! Soooo Excited!! Thank You!! 9 of 11 people found this review helpful. Did you? |
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Best color ever!All I have to do is let them know if I want to go lighter or darker and it is always perfect! 2 of 3 people found this review helpful. Did you? |
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Perfect!I asked to have the color adjusted and it is perfect! 1 of 2 people found this review helpful. Did you? |
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100% happy with my fab hair colourWonderful service providing a personal hair colour kit which is amazing ! Absolutely love my hair colour and cannot recommend it enough! Thank you e - salon x 0 of 1 people found this review helpful. Did you? |
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OkayI like it better than the last one I know I didn't explain what I want the right way I should've said copper. I don't think it's possible to get copper now since I've coloured my natural hair but I'd at least like less brown if I can't get copper. I'm sorry for being such a problem 0 of 0 people found this review helpful. Did you? |
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I'm going right in the middleI am only one day in but basing my reviews on my initial reaction. My first observation....MESSY. the third process is sooooo messy. i stood in the white shower, pouring the water filled leftovers on my head and kept looking around at all the red dye that was going everywhere in the shower. the walls, the knobs, the shelves, the foor. it almost gave me so much anxiety wondering if it was going to come out. Phew, it did tho. That's nice to know if ever use it again. Second observation....after using Overtone for years, the smell of E salon was overwhelming....at points, it made me tear up bc the ammonia was so strong. Makes me question what i just put in my hair. Third observation, the color is very dull and my roots came out a lot lighter than my hair. I'm the type of person that can pretty much roll with anything....i've been almost every color, every length. So I'm not totally against trying it again but feel like i may switch back to overtone for the health of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChantel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Beware that you're signing up for a continuing subscriptionI ordered the custom care kit but changed my mind about coloring my hair myself. Since I asked for the kit to be custom-made for me I didn't pursue getting a refund. I had no idea that I had signed up for a continuing subscription until I received a second coloring kit in the mail and saw that it had been charged to my bank account. When I called eSalon to explain that I was not aware that I was signing up for a continuing subscription, the agent told me to take the kit to the post office, mark the package refused, and it would be returned to eSalon and I would get my refund. That sounded kind of sketchy to me but I didn't think I had any alternative but to followed those directions. Well, when I tracked the package today I learned that the post office had disposed of the package, that it couldn't be delivered to or wasn't accepted by eSalon. I did check my esalon account today and it doesn't appear that I'm still enrolled in the continuing subscription but who knows. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatti - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Experts to resolve your concern. Please let us know if there is anything else we can do to help! |