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Custom Color Set
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66,991 Verified Client Reviews |
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Custom ColorMy colorist listened when asked to lighten my color! It came out beautifully covering my grays. The color blended well and the highlights are perfect . I am extremely happy with the changes they made for me 0 of 1 people found this review helpful. Did you? |
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Color offMy color seems to be off this time. It is a darker color than what I originally ordered. The product seemed off this time. I had some extra in the bottle and it expanded in the bottle. There was a mess in my sink from it bubbling out of bottle. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelinda - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
color was completely offI send a picture ( I have, well had red hair) and it was completely off. my roots look dark brown and my ends look purple ish. So dissatisfied. I reached out and never heard back for a solution or refund. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts are currently in contact with you via email and will be happy to assist in this process. |
MehI was really excited to try this again but was left unsatisfied. Color was pretty at first but somehow it lightened my roots instead of darkening and did not cover the few greys I have. Not happy with my results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJaime - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Website makes it impossible to cancel plan all togetherAmazon just got sued for making it too difficult to cancel membership. Your website does not have any clear instructions or place to cancel membership altogether and I’m going to file a better business bureau report for this. I don’t care how great a product is, if I can not easily navigate my account it is a red flag you do not stand by your products because you make customers jump through hoops or give up and more product gets shipped even if it’s not wanted at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRJ - Thank you for reaching out! I am so sorry to hear that you have experienced difficulties with our site! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
PerfectA little redness on roots but not bad. Maybe a tad bit more brown. Love this though. Thank you. Some little hairs around hair line didn’t cover (white vs grey) but I am sure it is user error! 0 of 0 people found this review helpful. Did you? |
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AwfulWhen I dye my hair I don't want to read a book I want step 1 step 2 ect. Then i tried to read and needed a magnifying glass I read and read to see how long to leave the dye on hair and never found it then I opened the wipe to get off excess and it left white foam so I didn't know what was color and what wasn't so I used my own Seabreeze and why would you waste time with a "let me hold that sticker". Wow I am never gonna order again this was a waste. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda - We are so incredibly sorry to hear that your experience was not as you expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Love the colorThe color matches perfect. There is no strong smells. I love this product. It is very expensive though. 20 of 21 people found this review helpful. Did you? |
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Amazing colourThe colour I received was exactly what I wanted! Application was easy enough and I’m thrilled with the result! My hair is super shiny and the application was even. Definitely will continue to purchase from e salon. 18 of 19 people found this review helpful. Did you? |
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2nd order to keep this wonderful shade!I was astounded by how well this color set looked on my natural hair! I didn't think anyone could possibly match my color and make it look so natural. I had my stylist use the kit because I did not want to mess my hair up. To my surprise, it comes with explicit directions and all the necessary items to actually do this on your own. This second kit is for when I go back in August. As of right now, my hair color still looks amazing. They did an excellent job in matching my true color. It accentuated all the copper and blonde in my hair. My hairdresser could not believe the outcome was phenomenal. When I got out in the sun it really looked fabulous. If you haven't tried this yet you don't know what your missing. 17 of 18 people found this review helpful. Did you? |