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Custom Color Set
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66,772 Verified Client Reviews |
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Not the experience I’d hoped for.I was sent a preview of my color shortly after ordering and it was. NOT what I hoped for and I immediately reached out to try and change it. The first response I got was simply suggesting I do a strand test. No offer to halt production and discuss my concerns or even compassion for my situation considering this is my HAIR and not a pair of shoes. By the time customer service responded to my second request for help, the box had already been shipped. I was (and still am) frustrated because other reviews talked about how personal the process was, but it didn’t work that way for me. I tried the strand test but the color didn’t take, so I went for the full application. I had two bottles- 1 roots, 1 ends. What I wanted was to match my current deep red color (which I was VERY clear about and added a photo as suggested). What I ended up with was a muddy brown with limited gray coverage. I hope other people have a better experience than I did. But for now, I’ll stick with the box that actually turns my hair the color I want it to be, including covering my gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMorghan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Dreadful experienceIf I could give 0 stars, I would have. After all the advertisements I expecting a fantastic color. In summary: The color is way too dark Not even near red enough It did not cover my greys The color does not have shine The product is too liquid, which makes the application a struggle It has so much amonia I almost passed out with the smell It damaged my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaximira - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great coloring system!I really like the color and how natural it looks. I like the low lights and the high lights. Hair feels good and is manageable. Color lasts. 0 of 0 people found this review helpful. Did you? |
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Love it!It's such an easy process. My first colour was good but I wanted it slightly darker and they changed it for me with no hassle at all. They were quick and responsive and the colour is amazing (dark copper)! The instructions and packaging is clear and so cute, and it arrives on time every month. Much love! 0 of 0 people found this review helpful. Did you? |
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Blends so wellBlends my Grey's to a blonde color without bleaching and makes it so I don't have to use as often! Wish time ou sold a smaller volume for touch ups. Everyone loves the color even stylists.. No more mystery drugstore box colors! 0 of 0 people found this review helpful. Did you? |
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Best colorIts a no brainer. When you need to color your hair it is at your home waiting for you. Also it is the best color I have ever used. Its not like the colors you purchase in the stores. It is a professional type color the only difference is you do it your self. 0 of 0 people found this review helpful. Did you? |
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WowThis was my first order & I'm so happy, when I first read the instructions it looked complicated but actually was really easy, colour is lush & I love all the little extras that are in the box 0 of 0 people found this review helpful. Did you? |
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AmazingAmazing colour, exactly what I wanted. Hair is so luminous. 0 of 0 people found this review helpful. Did you? |
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AmazingAmazing everything! Fast delivery! Colour blended extremely well! Packaging was brilliant I’m addicted! 0 of 0 people found this review helpful. Did you? |
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I will never go back to a salon!I was going to a pro once a month to get my hair colored but it was minimum 70 bucks and I never got the same color twice. Esalon has save me thousands of dollars over the last 4 years I have been using it and I get compliments all the time on how great and natural my hair color looks. It was so easy to get started! after just a few adjustments in the early months and now I have a shade of copper all my own! I'm a low-key kinda girl but I still want to look good! I recommend this company to every woman who colors their hair. 0 of 0 people found this review helpful. Did you? |