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Custom Color Set
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66,772 Verified Client Reviews |
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Need to lighten a bitI love everything. But I would like to lighten a bit for summer. The kit is awesome. 0 of 0 people found this review helpful. Did you? |
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Not so great....After using this hair dye, my hair was very coarse and felt very dry. As I was getting the conditioner out that they had sent along with the hair dye, it felt as if my hair was very rough. I also lost a lot of hair in the shower which I do usually lose a little bit of hair when I wash my hair but not that much. I do not know if the hair loss was due to the product but I'm just adding it for other people's knowledge. Also, when I use a box hair dye from the store I am able to use it in my bathroom mirror with the vent on. It does stink but when I used this product from eSalon, I had to actually leave the bathroom because the smell was so strong and overpowering. I do like the color and it was effective and coloring grey hairs. But I will not reorder. I do not recommend to this product if you want your hair to be healthy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColorThe color lasts, but is brown, I'm looking four auburn to red. Hair is starting to feel dry. 0 of 0 people found this review helpful. Did you? |
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Wonderful!I ordered my first color set purely out of curiosity. I have been using off-the-shelf box color for years and after seeing months of advertisements I decided to see what made eSalon color different. So I filled out the profile and waited patiently(ish). Despite my impatience, the color box showed up very quickly. Unfortunately one of the color bottles exploded all over the inside of the box. I contacted the customer support team and they had a replacement in the mail the very next day. I used the color the other evening and the directions were very clear and easy to follow. I’m still debating and deciding whether or not I might need to adjust the color for my next box but that’s entirely personal preference and absolutely nothing to do with eSalon. My experience with them so far has been outstanding. 0 of 0 people found this review helpful. Did you? |
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Great productI tried pretty much every box color out there. None of them came close to the color coverage and the condition of my hair after using esalon. 0 of 0 people found this review helpful. Did you? |
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Too orangeHello, I claerly specified in my original order that I needed to stay away from orangish shines I too frequently get from hair colors. And the shade you prepared was no exception, it was faaaar too orange for my complexion. Nevertheless, the whites were well covered and the color actually ages very nicely. please, make the new batch bluer or anything needed to avoid any orange shades!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLore - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more orange than expected. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
way too dark, blackI am frustrasted. My hair is dark brown, not black. Well, now is it black. I sent pictures along with selecting my natural color through the quiz. Dark brunette shades are not black. Please don't paint brunettes with a broad stroke of black dyes. Furthermore, this color has zero dimension. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLindsay - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with us to resolve your concern. Please let us know if there is anything else we can do to help! |
The Worst At Home ColorThis was my second time "trying" your at-home coloring, and it turned out absolutely horrible!!! The color came out way too dark, and left this horrendous sticky/waxy residue on my hair that took forever to come off. This is not what I paid 18 dollars for! I am demanding my money back!!! And I will be once-and-for-all cancelling my membership! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGillian - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of us to resolve your concern. Please let us know if there is anything else we can do to help! |
Sticky hairI really liked this color it was easy to apply but when it came to finding out the color it made my hair look and feel sticky and waxy. I've never used a hair color that made my hair feel this way. It took multiple washings to get the coating off my hair. I will not be getting another color from esalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Custom Hair ColorI love how my hair feels and looks after using your color formulation. I receive many compliments on how my hair looks. I have been using your color for 6 years now and I still love it very much. 0 of 0 people found this review helpful. Did you? |