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Custom Color Set
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66,772 Verified Client Reviews |
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Unsatisfied - Stop future shipmentsI rec. my hair color on Thursday 5/24/18. The package had 2 conditioners, no shampoo and I cannot get the top off of the bottle with the color in it. I am returning this shipment and wish to opt out of any future shipments. This plan is not working for me. Sorry! Elsie Gainey 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElsie - We’re so sorry to hear that your most recent order arrived damaged. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
This experience was not goodI’ve colored my hair many times with esalon and loved it but for some reason this time has been the color from hell. My hair feels like a grease monkey that’s so sticky. I’ve washed my hair twice, once in the shower and after trying to blow dry the heavy mess, I washed it again in the sink. I wait for the water to run clear before putting condition in and why it feels like this, idk. I’ve never used the end shine color before that was given as a bonus, not sure if that’s the culprit!?! All I know is, I’m flying to Oregon tomorrow for my sons college graduation and my hair looks just awful!!! Not a happy camper right now. I guess I should of paid the $85 to have my stylist to color it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
My hair was ORANGEhad to see a professional for color removal. Office was closed so could not receive support from e salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a orange tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon. |
Fantastic ColourI just wanted to say how wonderful this last colour has taken. Tank you for the helpful advise, it realy worked and I am amazed at the grey coverage. Thank you. Love it :) 0 of 0 people found this review helpful. Did you? |
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Custom ColorThis batch was perfect. 0 of 0 people found this review helpful. Did you? |
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LOVE IT!!Easy to use & apply. Definitely will keep buying. 0 of 0 people found this review helpful. Did you? |
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Best Gray coverage!This product has the best gray coverage for a at-home colour. Long lasting too! 0 of 0 people found this review helpful. Did you? |
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Great colourPerfect colour for me. Arrives when needed, no need to reorder. Highly recommend 😀 0 of 0 people found this review helpful. Did you? |
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Beautiful hairI love the color created for me. It has lovely depth with slight variations in color. Just enough golden tones to make my dark brown hair shine. 0 of 0 people found this review helpful. Did you? |
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ColorLoved my color, especially the gold tones. I still had some grey afterwards but that may be due to it being the first time I ever colored my hair myself. I may not have saturated the front enough and I may want to switch to the brush technique instead of bottle. 0 of 0 people found this review helpful. Did you? |