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Custom Color Set
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66,754 Verified Client Reviews |
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Don’t Give Up!!!When I decided to start coloring my hair at home I had tried another mail order home coloring brand as well as esalon. With the other home delivery brand, My roots were always lighter than my ends and the color began washing out and fading after one week. This time.... FINALLY- After at least 5 tries spaced at least 1 month apart- I LOVE MY COLOR! I chose Medium Brown 5.0 this time. I also ordered Demi permanent this time, instead of permanent, because I only have a few Greys. I just wanted hair to match my natural Hair Color. Brown- Not Red, or gold or black.... just natural brown. I love the Neutralizer in it, and the Medium Brown is PERFECT! I was LITERALLY one Home Color away from giving up going back to the Salon! I have had several different Esalon email accounts - Medium Ash Brown turned out Black. All of the Light Brown Combos (Ash, Cool Beige, Golden) all turned my roots red or light orange. This time, I sent a long paragraph detailing all of these issues and sent pictures in with my order. My roots are perfect! Medium Brown 5.0. It is the very first time I’ve ever loved my home color! My greys are covered. And my hair isn’t red- or too dark, or too ashy.... love it! I carefully colored my roots only. I only did the emulsion through my ends, because they always have turned black any time I pull even Light Brown through. Thanks for your amazing service and expertise !! Thanks for all the videos, tutorials, articles, inspiration, and Colorists who care to listen and provide excellent service! So blessed to have found esalon!! 0 of 0 people found this review helpful. Did you? |
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A small hiccup - no conditioner!My most recent shipment contained two shampoos and no conditioner......not a great mistake when coloring your hair. The color is beautiful, but I’m not convinced it’s healthier than semi permanent color. The smell of ammonia is strong and I can only imagine the effect on my hair. I always see a healing sore at the top hair line where my gray is most prominent and this is the third time ive colored with the product....not a slam on the product, just my experience. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSherri - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Custom ColourLoved the colour, it was perfect for about two weeks. Then it started to fade and now after four weeks I’ve had to use another product (box) to redo the job. Disappointed considering the cost. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelene - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Wrong colorThe color was supposed to be changed to be more of a red color. Once I used the new custom color, it turned out to be black 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanice - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Cancel accountNothing to say when order colour that they are then sent - threw the last one away so wasted money. There is no contact nos to cancel account i do not want anymore so do not deduct my accout. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nice even colorJust a lot redder than anticipated... Please not so much red next time! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. We have reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
Not impressedColor faded completely out within 2 week's. Now my hair is extra dry and splitting at the ends. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicki - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Out of the box!I really love my color! I can't think of how I would change it really. It's perfect. I've never had my green eyes just "pop" without makeup before. It's totally natural and I love it! I want to see how the next couple colorings go before I decide if I want/need to change anything. Big thank you!! 1 of 1 people found this review helpful. Did you? |
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Three years and still love it!I get so many compliments on my e salon color! One cosmetologist asked me, “Who colors your hair?” I said, “E Salon!!” Thanks so much! Debra Taylor 0 of 0 people found this review helpful. Did you? |
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Amazing hair colourMy made for me hair colour was a great success. Family and friends were very impressed and said that, unlike my usual colourant, this one looked very natural and my hair condition is so shiny. 0 of 0 people found this review helpful. Did you? |