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Custom Color Set
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66,566 Verified Client Reviews |
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something differentI have been a happy customer for several years, but this color seemed different. First, I had asked for a little lighter, and it doesn't seem to be lighter at all (not a deal breaker) but the product seemed different. It was drippier than usual, but then when it was time to wash it out, it took forever! It just wouldn't wash out! I used the whole tube of shampoo supplied (usually just use half) and then I had to use my own shampoo and rewash again. I still feel a little sticky in one spot on my head. If it's going to be like this next time, I don't want to continue my membership. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJill - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Underwhelmed 1st experienceFrom the shipping notice that took at least seven days to actually be able to track it, to the fact that the color I received is absolutely nothing like what I expected, to the average quality of the results, I'm underwhelmed - especially for the price. I won't be returning and sadly wouldn't recommend this based on my experience. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedFirst order was great, I was not happy with my last order, colored on 5/10 it is only 5/31 and greys are visible 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Superb colorProduct easy to use and covers all grey 0 of 0 people found this review helpful. Did you? |
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Excellent productI was very impressed how easy it is to color my roots with the brushes. I hardly have any grey hair since 3 weeks ago when I did my roots!! 😀 I would highly recommend ESalon! 6 Stars for my colorist Danielle... Thank you! 0 of 0 people found this review helpful. Did you? |
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Luscious beautiful hair!My first experience with eSalon was excellent! Beautiful, rich brown color and my hair felt great after coloring. eSalon is now my hair color provider!! Love it! 0 of 0 people found this review helpful. Did you? |
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Custom ColorWas very happy with my color, may want to play with it later but very pleased!!! 0 of 0 people found this review helpful. Did you? |
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Perfect blend!Esalon calibrated my hair formula for three months to fine tune what I was going for. They seemed to understand perfectly every time. I'm happy. 0 of 0 people found this review helpful. Did you? |
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So easy for my 1st tryThis is the first time I have tried coloring my own hair and the instructions were so clear and easy to follow. It also made me feel so much more comfortable knowing that I was going to get the right color since it was made to my specifications. So glad I found this site! 0 of 0 people found this review helpful. Did you? |
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Love the ColorThe color looks great and last long. I used all the same color but still have depth and shine. 0 of 0 people found this review helpful. Did you? |