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Custom Color Set
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66,754 Verified Client Reviews |
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Good Overall Experience, Disappointing ResultsDelivery was quicker than expected, presentation was wonderful, the box was so cute and really added to the overall feel of the product. The instructions and personalised labels were a great extra touch. I was concerned about the 2 bottles situation (I'm usually a 3-4 bottle home dye kinda' person and every new hairdresser I go to always thinks they have enough dye but has to go get more at least twice) but the bottles were super big compared to most home dye kits and the mixture wasn't super thick so it was easy to spread. The smell was stronger than most and pretty unpleasant but you never really expect hair dye to smell nice anyway. But the shampoo and conditioner smelt great - could have done with a bigger quantity for even single time use, though. I found myself using my normal conditioner too, just to cover my hair. I followed my instructions to a T, even the add water and massage leftover dye over hair and leave for 2-3 minutes. Whilst wet, the results looked promising. Unfortunately upon my hair being dry you can tell and see that it just hasn't taken to some parts very well at all despite ensuring it was covered meticulously - I have no greys either. It's a problem I encounter with a fair few hair dyes but given then "salon" nature of this one, I didn't expect to do so. Not bad for the introductory price, and I really had hoped for better results, I don't think I will be buying this on the full price subscription unless the colour really lasts and remains somewhat vibrant - but I will have to reapply and cross my fingers that it takes to the areas it did not this time around. If it had taken properly all over, I don't think I'd hesitate to have this as my go to - even if it fades (red curse) - but the red will have to last out a while for me to consider the full price subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatasha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Damaged bottle with leakage even though the shipping box looked fineUsually I am very satisfied but this month one of the bottles leaked and I had red/ brown color all over the other products and I was worried that it would change the way the color worked. 0 of 0 people found this review helpful. Did you? |
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Better than I thought.When choosing the colour I wanted from the pallet, I had my reservations. This was down to the colour my monitor was displaying and sometimes the real life version in front of the eyes can be quite different. But this colour was exactly as I imagined. The instructions were extremely user friendly and the top expert tips really help set the colour off great! The one drawback for me I found was my hair took a good few days to get back to its glossy look as the dye seemed a bit harsh to the hair. Overall it is a great product and I shall continue to enjoy trying different shades. 0 of 0 people found this review helpful. Did you? |
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Base colorMy first order in July of 2017....It was ok had to adjust the color because it was not quite what I wanted but after a couple different adjustments now the base color is great. 0 of 0 people found this review helpful. Did you? |
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Not the colour I wantedI wanted a brighter colour - more orangey, like in my profile picture. I got a very dark orange. Also, my hair got too dry. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out darker than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
Great color, but limited staying powerI just started with eSalon. I love the hair color. The instructions are great, and hints on the web site are very helpful. The only issue... this color is very diminished after a few hair washes. It is great the first day, but fades rapidly. I wash my hair about twice a week, not daily, so the fading is unexpected. If this could be improved, I would happily raise my rating. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Hair colorI like the violet tint but it was to much for me, I’m thinking I just like the deeper red color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Did not lastAfter about 6 weeks color lightened quite significantly. Hair is dark brown, now a week out til next shipment hair is more reds and blondes. And all grey very noticeable. Will try again with changes to see if better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWanda - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Light ash brown or dark ash brown or darker blonde.Not good coloring...didn't cover all my grey hair wasn't satisfied the first time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Couldn't be happierOmg first of all i went from purple to this dark brown no green at all i love this hair color it does NOT FADE!!!! I have never had color not fade!!! Its awesome!! My hair was VERY SHINY and in fact 6 weeks later and STILL SHINY!!! I am so happy superior grey coverage!!! I love it!! To me its just the right price yes box stuff is cheaper and salon is more pampering but this is like salon quality at home!!! And i feel better knowing if i screw up they are there to back me i tell them what i want and they mix it up amazing!! Like magic by mail no guessing!!! OMG!! Got my second box for roots and touch up i had adjusted my color they did EXACTLY WHAT I ASKED!!👍👍👍👍 so happy!!! Bold rich color shine and they even read my complaint about how runny it was before and they FIXED IT!!!! It was not messy at all this time (well no more then normal hair color) this company is aces!! I recommend to everyone!!! 138 of 142 people found this review helpful. Did you? |