|
Custom Color Set
|
66,736 Verified Client Reviews |
|
Sort by: |
|
Too darkThe overall color was much darker than the last color mix I received. I went from a very nice copper to an Auburn with almost zero red or copper to the tone. Definitely not happy with this coloring experience compared to previous ones. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsChelsea - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Too much redI asked to go back to my previous color, which was little less brown & little more red. This color was waaaaay too much red!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCandi - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not crazy about the new packagingThe new packaging sucks! The color leaked. The toner bottle I couldn't get tight enough I guess and it was coming up out of the neck. It's a big bummer. The shampoo and conditioner packets are way harder to open especially with wet hands. The color still looks great, but I am very disappointed with the new look and packaging. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRebecca - Thank you for your feedback. We apologize for the disappointing experience you had with our new packaging. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Dark/gray coverageToo dark, want gray coverage but would like some subtle texture in colors. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLinnea - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Didn't cover grayI was not impressed with the coverage. It did not cover my gray. I need to color again after a few days. The packaging is nice and easy to follow but it didn't work well for me. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPam - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I'm cryingMy white hair has changed to muddy brown. The team either doesn't look at my photo or just thinks I should have muddy brown hair. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRobyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
New ShampooLove the new packaging and especially the new shampoo! 0 of 0 people found this review helpful. Did you? |
|
Fantastic!I had my doubts as with all home colours. I was slightly put off by doing my roots separately to my ends in case it went wrong! However I was pleasantly surprised with how simple it was and love the final finish it looks completely natural and glossy I love the colour they couldn’t of done better in a salon! Will continue to subscribe as very pleased! 0 of 0 people found this review helpful. Did you? |
|
Love this product!I picked my color, added a photo, and my colorist adjusted it to be a better match for the look I wanted and it came out absolutely perfect!! So easy and fast! I had so many compliments on how nice the color looked in the sun...not brassy or dull. My hair doesn’t hold color very well, but this product has held up better than most professional jobs. Love it!! 0 of 0 people found this review helpful. Did you? |
|
Color setThe colorset i received turns my hair the exact color i want and it last about 7 weeks. 0 of 0 people found this review helpful. Did you? |