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Custom Color Set
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66,736 Verified Client Reviews |
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First time userHair coloring is exactly what I asked for and covered alll gray . So far loving it 0 of 0 people found this review helpful. Did you? |
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So happyFisrt time I've ever coloured my hair at home. Turned out great! 0 of 0 people found this review helpful. Did you? |
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first time userI was overall pleased with your product, I would just to make it 2 shades darker next time, so your darkest brown and I was wondering if it could be made to last at least 2 weeks longer. overall very satisfied 0 of 0 people found this review helpful. Did you? |
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ColorI liked the color that came out on my roots however the color that came out on my ends was too dark, almost came out black 0 of 0 people found this review helpful. Did you? |
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Good coloringA litle darker than I thought but it is lightening really well 0 of 0 people found this review helpful. Did you? |
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Not goodI am happy I was refunded due to not being happy with my results. What I’m not too pleased with is the fact that this company promises.... I mean PROMISES to find a custom color that works for you, but if you ask for help too much they cancel your account and say “sorry can’t help you” and your left with brittle hair that looked better before you ever used esalon. I recently tried they’re light set, I followed all the instructions to the T, and surprise... it didn’t work. I emailed them and just simply said hey Your super expensive light set didn’t do anything.... at all, and within minutes they sent me a refund , full price, along with an email saying “ we can’t do your color, sorry” so on that note, esalon 1 does not take criticism, I’m telling you your kit doesn’t work and your dismissing me and 2 is not custom , they’re colors are codes and if they don’t find a code that works , they send you on your way, it’s false advertising. So thanks esalon, at least you refunded me. But false advertisement isn’t how you KEEP customers 0 of 0 people found this review helpful. Did you? |
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worst colour product I have ever usedif it would be possible to give minus stars or at least no stars i would. i am very unhappy. my hair was light blonde with hints of yellow and my own colour, reddish, copperish blonde. i ordered a root kit to make my hair a cool blonde, grey, silverish white blonde. i spent all this money and effort to end up exactly my own haircolour, copper blonde, warm, bronish/red. everything i don´t like!! not at all what i ordered, am sad and dissappoint i messed up my hair. very unhappy. wonder if i have ben sent the wrong colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarieke - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It was okIt was ok. Covered my roots well and the color was right. Very dull though. Gonna try one more time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBobbi - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
GoopTried hair color several times. It became like paste trying to wash out! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNora - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Please cancel my orderI have cancelled this before and I keep getting this product. Stop sending this please 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |