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Custom Color Set
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66,566 Verified Client Reviews |
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Used to love it, now...I have been a faithful eSalon customer for years, but I’m considering moving on. This product redesign is to blame. I hate when companies can’t leave a good thing alone. 1. Too much unnecessary plastic is making the environmentalist in me twitch. 2. Redesign colors and fonts are bland and I can’t quickly tell products apart like I used too. 3. New developer bottle pinhole is too, too small. I have to adjust it myself with scissors which sometimes results in too much product being dispensed. 4. New color bottle has a wide mouth that you are trying to pour into a smaller developer bottle, making that precarious. I just don’t understand why they took something so wonderful and made it worse. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection! |
Waste of moneyI had such high hopes. I always explain to the colourists my greys are difficult to cover. I’ve had many trips back and forth to the salon when the colour didn’t ‘take’. Unfortunately eSalon colour was one of those colours that didn’t do the job. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Somewhat disappointedI have been using this product for almost 8 months to a year. sadly, this does not cover my grays like it claims. I have emailed regarding "adjusting" the color for coverage. However, nothing has changed. I have tried their root cover up and that was a bigger disappointment. It made my hair look dirty, didn't cover and if i ran my fingers thru my hair the dye got all over my hands!!!! Eventually i would have dark spots all over my face, i was horrified being in public and eventually noticing the spray had flaked all over my face. i will give this product a little more time but I'm thinking if you have stubborn hair this may not be for you. I follow the instructions, and even leave it a little longer and as soon as i get out of the shower i can still see some grey!!! I am supper frustrated. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuky - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Colour was disappointing and faded very quicklyMy first colour was much darker than I had expected. I was not offered a refund or free second colour, despite their guarantee of this. The colour then faded within a week anyway and has left my hair a dull brown. I had more compliments on my hair colour after using a shop bought box dye and will be going back to that in future. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatharine - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Best at home hair color 💁🏻♀️❤️My hair is soft and shiny plus it’s gentle and easy to apply ❤️ 0 of 0 people found this review helpful. Did you? |
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BrilliantAfter many years of highlights I decided to go all one colour and just deal with my grey roots... Although I was nervous I decided to give this ago... And wow... It came out such a soft natural colour.. I'm delighted... Do not hesitate 0 of 0 people found this review helpful. Did you? |
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I truly love this color.I truly love this color and the quality of the products! Thank you esalon 0 of 0 people found this review helpful. Did you? |
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Great job matching my color.Color was spot on! My silver highlights didn't stand a chance. Great product! 0 of 0 people found this review helpful. Did you? |
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Custom color setI switched the color back to the darkest brown. Feel like it suits me best. Not perfect, but the closest and best for me. Some dark colors are harsh and not at all flattering. Your darks always seem warmer. Best of all the color stays that way until the next time. I have gone as long as 6 to 8 weeks. My particular style, short and sassy, cuts me a little more slack.😎 0 of 0 people found this review helpful. Did you? |
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EasyA little darker than I had hoped...reds always fade fast, I like the color it faded to. 0 of 0 people found this review helpful. Did you? |