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Custom Color Set
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66,566 Verified Client Reviews |
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Not what I expectedI loved the idea of salon quality hair color, with out paying the full price. The color I had picked out and the color I received was two totally different colors. It is an autumn red instead of being a copper red. It is a very beautiful color but it wasn’t the color that was shown. Also my hair feels as if I bleached it to a platinum blonde. The shipping was spot on and I loved that I received two pair of gloves. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHaleigh - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
FabGreat colour, lots of people commented on how it really suits me, the only issue I have is that it didn't quite cover my grey well enough 0 of 0 people found this review helpful. Did you? |
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I liked it....but it seemed to fade quickly, as reds tend to. I just had a little higher hopes for this since it's not the regular box dye I buy at the store. 0 of 0 people found this review helpful. Did you? |
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Love my colorI love the fact that it doesn't drip and that it's very easy to apply. However, it, I find that the color doesn't seem to cover the gray very well, and it fades. Leaving my hair looking ashy when the gray starts peeking through. My hair is down to my waist, so it looks like it washes out and fades. 0 of 0 people found this review helpful. Did you? |
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Color Mix upIn the past, my purchases have been just fine. However my most recent shipment of color was not. The #2 bottle was not the color I wanted. My hair ended up bright red orange, and not the red brown that i have been getting. It was very disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber - We value your feedback, and truly appreciate you reaching out. We apologize for the disappointing experience you had with our hair color. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Too darkThe overall color was much darker than the last color mix I received. I went from a very nice copper to an Auburn with almost zero red or copper to the tone. Definitely not happy with this coloring experience compared to previous ones. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChelsea - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Too much redI asked to go back to my previous color, which was little less brown & little more red. This color was waaaaay too much red!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCandi - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not crazy about the new packagingThe new packaging sucks! The color leaked. The toner bottle I couldn't get tight enough I guess and it was coming up out of the neck. It's a big bummer. The shampoo and conditioner packets are way harder to open especially with wet hands. The color still looks great, but I am very disappointed with the new look and packaging. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - Thank you for your feedback. We apologize for the disappointing experience you had with our new packaging. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Dark/gray coverageToo dark, want gray coverage but would like some subtle texture in colors. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinnea - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Didn't cover grayI was not impressed with the coverage. It did not cover my gray. I need to color again after a few days. The packaging is nice and easy to follow but it didn't work well for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPam - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |