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Custom Color Set
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66,516 Verified Client Reviews |
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worst colour product I have ever usedif it would be possible to give minus stars or at least no stars i would. i am very unhappy. my hair was light blonde with hints of yellow and my own colour, reddish, copperish blonde. i ordered a root kit to make my hair a cool blonde, grey, silverish white blonde. i spent all this money and effort to end up exactly my own haircolour, copper blonde, warm, bronish/red. everything i don´t like!! not at all what i ordered, am sad and dissappoint i messed up my hair. very unhappy. wonder if i have ben sent the wrong colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarieke - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It was okIt was ok. Covered my roots well and the color was right. Very dull though. Gonna try one more time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBobbi - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
GoopTried hair color several times. It became like paste trying to wash out! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNora - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Please cancel my orderI have cancelled this before and I keep getting this product. Stop sending this please 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
I did not like this product.I had my cousin who's a stylist apply the color and followed all guidelines as suggested...cool water to wash my hair, special color safe shampoos, ECT..but despite that the color began to fade after 2 weeks or so. In addition to that it was supposed to be a violet shade and it wasn't even close to that. Also, my hair is now brittle even though we followed the directions exactly as they were written. I don't often dye my hair and have never had this problem in the past. My hair was healthy, thick and shiny. Now it's rough and frizzy. I would like a refund. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't cover my graysNot what expect it and not cover my grays 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Great colorI love this product! It colors the grey 100%. I leave it on my roots for 40 minutes and then put the rest on the ends and comb through and let sit for 2-3 minutes. My hair looks great and the shampoo and conditioner work well! 1 of 1 people found this review helpful. Did you? |
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Consistently excellentVery happy with the products, color, ease in the process and level of service. 0 of 0 people found this review helpful. Did you? |
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Love It!A natural born redhead terrified to color her. It was time to start so I went to a professional salon, paid a fortune, and was satisfied the first time except for the cost. I went a few more times and then I was not satisfied with the color. I went on the eSalon website and went through there questionnaire about my hair. I ordered my custom blend. I was terrified to color my hair and I thought I would mess up. Great instructions, great custom color, and easy. It was fantastic!! The results were fabulous! 0 of 0 people found this review helpful. Did you? |
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Best hair colourThis is the best hair colour I have ever used,very natural colour and lasted for ages .😄😄😄 0 of 0 people found this review helpful. Did you? |