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Custom Color Set
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66,516 Verified Client Reviews |
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HairHappy with the colour 0 of 0 people found this review helpful. Did you? |
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LoveGreat color! Im going to enjoy this one and possibly kick up the copper/red another notch! 0 of 0 people found this review helpful. Did you? |
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Relief!Delighted to find a colour I have confidence in. Knowing what colour I will be after the treatment is priceless. No purple hue and no brass just great colour and condition. Easy to follow instructions too. 0 of 0 people found this review helpful. Did you? |
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Rich colorI love this. I love how it covers my grays and how natural looking it is. 0 of 0 people found this review helpful. Did you? |
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Great colorSo natural with a kick, love the kit idea and that if i ever have an issue there is a colorist ready to help 0 of 0 people found this review helpful. Did you? |
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Losing color fastI love the color but it is fading fast. 0 of 0 people found this review helpful. Did you? |
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I hated itIt was a lot lighter, I hated it and no longer want to use this service, but funny enough I am having a hard time finding a place to cancel. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsZoe - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Too darkI asked for the color to be lighter this time still way to dark. If I can’t get the color I really want I won’t order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
It's ok for the priceIn the beginning I really liked this company, but for some reason, the last 3 times, it takes me over 30 minutes in the shower to wash it out of my hair (and I usually still can't get it all out until round #2). It makes my hair feel all clumped together for the rest of the day. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTonya - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Did not cover greysSuper disappointed in new color didn’t cover greys. Super disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRandi - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |