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Custom Color Set
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66,713 Verified Client Reviews |
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Perfect ColorStephano got this right from the start. He suggested modifications to my original selection and he was right on! I must add that I'm a natural ash blonde and my eSalon color is better than the professionals who have been coloring my grey for 15 years at a far greater cost! I am one satisfied customer. 0 of 0 people found this review helpful. Did you? |
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Great colorHow easy was that, I asked for one shade lighter...it’s a beautiful medium blonde, thanks! 0 of 0 people found this review helpful. Did you? |
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Great colorI have very sensitive skin, but this color was perfect for me. Love the color. 0 of 0 people found this review helpful. Did you? |
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Unbelievable match with just having sent a photo! Red is SO difficult!Thank you so very much for matching my existing color perfectly!!!!! Although I haven't mastered doing it by myself, I enlisted my daughter. I am thrilled with the results. I was just laid off from my job and I can't afford going to the salon at $190 a pop, every 5 weeks. You have helped me tremendously! 0 of 0 people found this review helpful. Did you? |
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Works greatLoved the color! And that it lasts without fading! 0 of 0 people found this review helpful. Did you? |
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Best customer service experience ever!I received my color package and was so disappointed when I opened the kit to begin coloring and found that the developer had somehow leaked and had gotten on all the packaged items in my kit...it had been extremely hot during the time of the delivery and that seemed to have caused the leakage to occur. I called customer service and explained the situation (& had taken photos of the developer etc. uncertain as to what was needed to replace the items). I was so happy with the customer service and their promptness in replacing the kit, I emailed them immediately to thank them. The esalon team had a new replacement kit arrive in two days, which was extremely prompt, they followed up by phone to ensure the kit had arrived without any problems and they adjusted my next scheduled color to arrive based on the replacement they provided and didn’t require that I send the damaged product back, which is rare. Great customer service, Thank you!! 1 of 1 people found this review helpful. Did you? |
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FINALLY!My colorist, Hannah D, gave me the color I didn’t even know I wanted! Last time, I was very disappointed with the brassy color. Hannah toned down the brass and upped the sass! It is a little darker than I wanted, but again, LOVE IT!💕 0 of 0 people found this review helpful. Did you? |
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Horrible serviceI changed my formulation, spoke through email with a colorist and even submitted pics of what I wanted. They confirmed my colors would be changed. It came as the same color as was previously received. When I complained they offered to refomulate it for next time and wanted me to send pics again and go through the whole process again. Mean while I have a color I paid for, won't use and they wanted me to pay for another new color. No way! Disappointed at the run around and lack of guarantee follow through! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJill - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Don't do itThey will keep all your info, bank, credit card etc. They will bill you an d keep sending you product, rip off 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDaniel - There are a lot of options for you with eSalon! If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The biggest advantage of our hair color plan is that you receive 20% off of every order! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve this matter. Please let us know if there is anything else we can do to help. |
No show!Did not receive my first order which meant I havent used the second order yet as went to salon to colour. Disappointing! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBev - We’re so sorry to hear that you did not receive your customized hair color kit. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |