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Custom Color Set
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66,516 Verified Client Reviews |
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late starterHaving bought this product last December and tried a skin test which didnt turn out well, tried again since and no reaction, so had a friend help me change my hair from what was "brassy blonde" albeit this done by a professional hairdress to whom I paid a lot of money..............and now? With the help of my friend and using this product for the first time I am so impressed with the finished colour, I have put this on auto renew and recommend my friends try this instead of paying a fortune at the hairdressers. After all, large shops are closing due to internet sales, now its overpriced hairdressers turn 0 of 0 people found this review helpful. Did you? |
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Liked my colorSeveral people commented on liking my color. 0 of 0 people found this review helpful. Did you? |
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ColorStill not quite the color searching for but will continue to try 0 of 0 people found this review helpful. Did you? |
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CoverageThe color formulated is good but I have stubborn grays and it doesn't cover well or last for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarianne - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Last application came out way too darkThis is really hard for one person to manage. While I like the color and cost, I will go back to salon just for ease of applucation 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJean - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details. |
Faded almost immediatelySadly this color needed to be applied twice and still did not stay for longer than 3 weeks. My hair is now back to the color it was before I colored my hair, all of the red is gone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
BrassyI will say that this formulation covered the grey however it was so brassy the color wasnt great. I am cancelling future orders. Thanks for trying 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Fake redColor was way off this time. Instead of a strawberry blonde it turned out a bright fake red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
Wrong ColourAfter reading so many positives reviews I couldn't help but give eSalon a try. But as the saying goes - if it sounds too good to be true it probably is. The packaging was gorgeous, the product came nearly a week early, the instructions seemed a little off to me .. my hair was black, colour stripped and redyed so rather red in colour. I needed to neutralize the red and get back to my natural ash dark blonde. Instructed to leave dye on my roots alone for upwards of 30 minutes despite already being the colour I was attempting to get to and a whopping 3 minutes on the rest of my hair and not as straight due but as diluted and washed in as if it were a shampoo didn't seem like long enough to both neutralize the red tones and correct the colour. Let alone do so evenly. Despite my uncertainty I did just that and sure enough I now have a caramel light brown head that is horribly inconsistent rather than a nice dark ash blonde throughout. Very disappointed and do not recommend. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ReviewI liked the tint rinse and leave in conditioner 0 of 0 people found this review helpful. Did you? |