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Custom Color Set
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66,982 Verified Client Reviews |
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Refunding your moneyI will never do business with this company again. I urge all of you to reconsider in ordering. I was charged over $33 for a delivery that I was told I could send back via my mailman, and since our mailman has been with us for years when I handed him to package to be returned to the sender he took care of it as he always has. I have called the company twice trying to get my refund I have canceled my account of course and they're telling me they have not received the product back yet, this is been over one month ago. So evidently with this company the left hand does not know what the right hand is doing. So I'm out the money and for some reason I happen to send back online shopping a different product with another company and lo and behold they received it within 5 days. Stay away from these people if I were you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Terrible conartistsTurn off my rebilling!! I hate your website you deliberately have it set up so it takes me around in circles so I can't stop the rebilling! You should be ashamed of your business structure! Conartists!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Deanne! We are sorry for any misunderstanding with your Color Plan, and any inconvenience online. We just got back to you to help you further. |
Decent Product Wrong ColorIt is better than drugstore colors and it comes with a good amount of product. I have a lot of hair and was able to cover it all. However, it has dried my hair and the color has an orange tint which I wanted to avoid. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaite - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback |
Perfect Ginger Shade!Love their options for redheads!! I’ve received several compliments on my hair, and my friends said it looks as good as if I went to the salon. It normally would cost me $150 to get my hair dyed professionally. Love this site! 1 of 1 people found this review helpful. Did you? |
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Awesome!This batch of color was amazing! I loved the way my hair turned out- I have dark brown hair and it's hard to find color that shows some difference! My colorist adjusted my color this time around and I can see a difference and it looks very nice! It has the nicest purple hint especially in the light/sun! 1 of 1 people found this review helpful. Did you? |
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Greys have gone!!!!Brilliant, roots was so long and ends alone darker than roots thought it would look patchy, how wrong was I, fantastic all over colour, doesn't stain brow or ears or neck like other dyes, Deffo keeping my subscription, thank you 0 of 1 people found this review helpful. Did you? |
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Didn’t Perform WellI am not happy with my coloring kit. I used it and the color in the bottle wasn’t the color I ended up with. There wasn’t any Red/Copper once I finished, not even the many grays I have. It looked like I just dyed it a medium dark brown. My daughter went to the store and got a coloring kit and her results turned out really great and she ended up with the reddish copper color I was hoping my eSalon kit would provide for me. We both have brown hair, matter of fact, her natural brown is actually darker than my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMornia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Wrong colorI said don't like color and anyway sending and pay for that. Ugh 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJohanna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Need to adjustRealizing that I need to change the color so it blends better and my hair grows. One week in and I can already see a distinct difference. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMorgan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
A little brassyI love the highlighting but it came out a little brassy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRandi - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |