|
Custom Color Set
|
66,516 Verified Client Reviews |
|
Sort by: |
|
Love thisThis has to be the best colour kit I have ever used, it does exactly what it claims and looks absolutely natural. The only downside is it smells quite potent when being applied, but once done that disappears. 0 of 0 people found this review helpful. Did you? |
|
Colour was great -bottle leakedWas really happy with the colour and set as a whole but the developer bottle leaked while I was using it, which made colouring my hair very messy! 0 of 0 people found this review helpful. Did you? |
|
So disappointedI have been a customer since 2015 and mostly have loved my hair color. The last 2 shipments have been very disappointing. I follow the instructions to the letter but both times when I go to rinse out my hair color, it feels like my hair is caked with glue. I rinse and rinse and rinse some more to no avail. I use your shampoo and conditioner and my hair still feels gross. I just colored and spent 30 minutes in the shower trying to get the “goo” outta my hair. I ended up putting shampoo in twice because I could not get the water to run clear. When I towel dried it, I still got dark haircolor residue on my towel. It is now dry and feels like there is a slick coating on my hair. So, back to the shower I go. This time I will just use my regular shampoo and pray that the color won’t completely wash away. I am following your instructions exactly as written. What has changed? This hair color used to be perfect for me. So disappointed!! Please advise...😊 232 of 247 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLaurie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
It was a good first experience.The instructions explained the steps well enough for me to do it as a first timer. The color was a nice hue on its own but there really isn't much change to what my hair looks like. Sometimes I can see the color but it blends in with my natural color, which is kind of good. However I knew going in that it wouldn't show up as a bright color. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsIsa - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Crap!My hair products were exploded all over the inside of the box it came init was disgusting and then I couldn't find the right place that I ordered from so I could complain I can't send it back because its leaked and the u.s.post office won't let you mail hazardous materials in the mail. This place sucks big time and my 2nd box which shipped out today because I couldn't cancel fast enough if it comes mailed in a sloppy mess I will let everyone know. 🔊 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsApril - Thank you for your feedback. We apologize for the disappointing experience you had with our color order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I got the opposite color!I was quite excited when my package arrived, but I was disappointed with my colour. I had asked for a darker purple, but my hair turned a dark red! My hair had also become thick and chunky. I'm quite disappointed, but glad the overall experience didn't ruin it. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAmanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Gray showing throughThe last two times I have colored my hair, the color does not last very long. When I had my hair professionally colored at a salon, the color would last at least six months. Now, with eSalon, I'm lucky if it lasts one month. I don't know if I will buy again. 1 of 3 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsErin - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Love itI've been dying my hair for years and now approaching 50 and have lots more grey hair and the salons are too expensive, so I used to use the supermarket dyes but always found that they never covered my grey and my colour always seemed to be a yellowish colour. I'm so impressed with eSalon and if you don't need your product the next month you can always delay this, it's great as you are not stuck into a contract as well 1 of 1 people found this review helpful. Did you? |
|
Best hair coloring ever!This was by far the best overall hair coloring I’ve ever had, and especially that I’ve done myself. This was the most gray hair I’ve ever had to cover...but it came out great. I’m very happy with my results. Thanks so much e Salon!! 0 of 0 people found this review helpful. Did you? |
|
Perfect!The color is perfect! It is exactly the color of my hair. 0 of 0 people found this review helpful. Did you? |