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Custom Color Set
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66,713 Verified Client Reviews |
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I was dubious, but my color looks fantastic!I wasn't sure how this could be better than any other at-home color, but my color looks rich, is black enough without being harsh, it has multi-dimensional color and was soft and shiny for weeks. After 5 weeks, I have root regrowth, of course, but my color still looks fierce. If you're doubtful, try it. 0 of 0 people found this review helpful. Did you? |
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I love my color!I love my color. And when it fades it looks natural. Even my gray tends to blend in and look sexy as opposed to washed out. The one caveat is that it dries out the ends of my hair. 0 of 0 people found this review helpful. Did you? |
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Love the product, but...I love the product and have been very satisfied with the color. However, recently I’ve been receiving shipments that are always missing something. Although they’re small items, it’s still so disappointing to open the box up and not have everything I need. Once it was the stain guard, then the wipe and the last time it was missing the conditioner (instead there were 2 shampoos). 0 of 0 people found this review helpful. Did you? |
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Color was totally wrongColor was supposed to be a Bright Auburn and was actually a medium brown with no real red or copper tone in it. I've had my hair professionally colored and home-colored for years- I would have been much better off buying a box at the drugstore. No one looked at the provided pictures or tried to customize; all emails are form letters. Their "solution" is to tell you to wait at least three weeks to re-color and use buy color oops or clarifiying shampoo to try to get the wrong color out. Note that their guarantee will only get you a new ( hopefully right- but I can't trust that) box in 3-4 weeks or a refund of the $10 paid ( not shipping or other items). 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover my graysThis special color made by professionals did not cover my gray hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatrise - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Greatest color everI colored from salon and from store bought. Never had color so good. 0 of 0 people found this review helpful. Did you? |
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Love this brand/colorI love the service and the color is so beautiful. I recommend others try it out as well. The customer service to adjust your color is fast and easy too. 0 of 0 people found this review helpful. Did you? |
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New branding is awfulLet me preface this review by saying that I love esalon. I have been a customer since 2013 and I think the concept and product is amazing! In the past I had so much trouble finding a brand that worked and didn't dry out my hair or product very inconsistent results. My color is spot on every time, my hair is in great condition and I get many compliments on the color. Ok, now for my critique: I just broke into my newest color order and was shocked to see that the packaging/branding has changed. I am sorry about this but it is awful. It looks very dated, the color scheme is unattractive, and there is now a plastic sleeve that makes me think that you are not considering the environment. I am not sure what precipitated this change, I thought the previous packaging was great - very contemporary. If someone has bought the company and you can no longer use the previous branding colors/design, please redesign it. It's kind of depressing. Just hoping that the product itself hasn't changed - I am coloring my hair as we speak. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJazi - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection! |
My hair.Lovely colour but just doesn't last in my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacky - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Flat colour, faded in less than a weekThe colour is at least a shade too dark for me. It covers all the natural brown tone in my hair, just a monotone black. The grey hair coverage is bad as well, my natural hair colour started showing in less than a week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChemonne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |