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Custom Color Set
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66,516 Verified Client Reviews |
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Difficult company to deal with..what a shame that service sucks 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMisery - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
MY HAIR IS BLACK!!!!My hair is not red mahogany...it's BLACK! It's horrible!!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJenni - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
First tryLove the colour and the kit. No red tones which was just what I requested. All good so far. 0 of 0 people found this review helpful. Did you? |
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Excellent product, hair looks greatSo easy to use, well packaged, arrives promptly. Fist time very coloured my own hair and this makes it easy 0 of 0 people found this review helpful. Did you? |
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love it!I was a bit scared to try out the coloring at home again, but I love how it came out. I followed all of the steps and I loved how it turned out. Having the ability to make changes with the colorist if I need to is a plus that I love having. So happy with how my color turned out. :) Thank you! 0 of 0 people found this review helpful. Did you? |
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Love itI really love how it came out. I would like to go a little lighter on the next one. Also I think I missed a part of my hair, Is this a normal amount of color or should I get more next time? 0 of 0 people found this review helpful. Did you? |
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ColorLoved the color. 0 of 0 people found this review helpful. Did you? |
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Love my new formulaI love how vibrant & healthy my hair looks. Still looking for a more blue tone to it, but I'm just in love with the results every time I color my hair. 0 of 0 people found this review helpful. Did you? |
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High quality dye, but have a friend help you if you are a beginner!!I'm still pretty new to dyeing my own hair, which seems to have the potential to save money, but it was very time consuming as a beginner. Everyone should take into consideration their own skill level when deciding to use this product because while the videos made self application look fairly easy, these women are experienced. The dye itself seems to be high quality. I have very thin hair and it was very soft when all was done. Also, you may not get your perfect color the first time around you'll need to be very specific, however I'm pretty hopeful about this product! 35 of 38 people found this review helpful. Did you? |
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eSalon nailed it!The short review: The color was perfect, the instructions and videos made the process so easy, and customer service was great from beginning to end. The long review: I have colored my hair at home for half my life (I'm 55) and have used the same drugstore brand for almost all that time. Over the past few years, I've been switching all my beauty and personal care products to cruelty-free. Hair color was my last, and hardest, switch. I researched for the last couple of years, and nothing ever sounded good enough to make me confident in trying it. Then I ran across eSalon. I'm so glad I did! I filled out my profile, placed my order, and received an email a couple of hours later (how is that for personalized customer service?!) asking some questions for clarification. I said that I wanted to match the color I was currently using as closely as possible, and gave the details of that brand and color along with a picture. When the kit came, everything I needed was right there in the box. I had also ordered the color tools and cape, so I was all set. I did have some trouble with application and made a total mess, but that was my own fault. I have very short hair, and the videos give recommendations to use the bottle for application and not to bother with the clips if hair is too short, but I wanted to try using the brush and clips since I bought them. All I did was make the process more complicated and way messier, so next time I will just use the bottle. At least I'll still get use out of the timer! Other than that, I didn't have any problems with application. And the results were perfect! My color is very close to what I had, only better! My husband loves the color on me, and so do I. My hair is soft, super shiny, and the color is scrumptious. Thank you eSalon. Please don't ever change, because you've got the perfect product and customer experience! 1 of 1 people found this review helpful. Did you? |