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Custom Color Set
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66,982 Verified Client Reviews |
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Convenient and EasyThe convenience of using this hair color is almost as great as the product itself. Great, rich color that covers grays 100% and is relatively easy to use makes this hair color the one for me! Not having to choose between boxes in a store isle and having this product chosen for me is a huge bonus. 0 of 0 people found this review helpful. Did you? |
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Amazing!I have colored my hair twice now and had great results both times! The color distributed evenly and looks like I’ve been to the salon. I love that you can customize your own color with your stylist. 0 of 0 people found this review helpful. Did you? |
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OMG MY NATURAL RED HAIR IS BACK!I am so happy with my custom color because it turned out exactly how my naturally red hair was 10 years ago! I went through hxxx trying to get my natural color and totally messed up my hair. I was about to pay $450 to get my color back but then I tried esalon… I’m in tears to have my grays covered and my beautiful red hair again! THANK YOU ESALON! I am a forever customer! 0 of 0 people found this review helpful. Did you? |
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Hair colorI was not happy with the red copper color. The color did not stick out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Communication is poorI emailed twice to get this amended and nothing was done. I cancel and I was still charged. I’ve finally called and had a refund but the shipping wasn’t and it’s £7. I had high hopes this for this but sadly I’ll be telling my friends to hold off. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Emma! We apologize for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further. |
ShameHad high hopes when l applied it on it seemed so much better than my usual one from Holland and Barrett. It’s been 2 weeks now and unfortunately my grey is coming back so I probably won’t reorder. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sonia! We are sorry to hear that your greys were back after one week. Please check your emails, we just got back to you to help you further. |
Not the colour I requestedI am still I'm shock. I ordered a dark blonde copper. My hair is now dark brown with hint of red tones. It's nowhere near blonde anymore. I am truly so upset with the outcome It is nothing like the hair colour I chose. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHI Rebecca! We are sorry to hear that your custom blend hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Disappointed ResultsI was excited to try eSalon after everything I had been reading about it. I was impressed with the package I received with the separate items labeled and placed neatly in their respective locations. Everything that could possibly be needed was included. The instructions and application were very simple and easy to follow. I loved the resulting hair color. However, after the first week, I noticed the color was fading faster than I anticipated. By 2 weeks, so much I was wanting to color it again. Thinking i maybe was at fault with the color I selected, I.asked for a different shade. Again, color faded. I tried one more time, and color faded again. Yes, I used shampoo for color treated hair and a weekly treatment conditioner from eSalon for insurance of lasting color. I have a nice straw hat I wear to protect my hair and face when I’m the sun. I will be canceling my hair colors for the future. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheilah - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
TerribleThis is the worst hair dye I’ve ever use since I’ve been dyed my hair for over 20 years. The color doesn’t stay. It washes out within a week. I do not recommend this. I recommend going to your nearest beauty store and continue buying the hair dye that you’ve been loyal to. Try something new, but I know I’m not gonna get my money back even though it says 100% guarantee. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnette - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
THERE IS NO WAY TO STOP THESE PEOPLE FROM SENDING YOU PRODUCT YOU DO NOT ORDER!!E-Salon is a MONEY PIT!! You order ONCE from them and there is NO WAY IN HELL to contact them to CANCEL your order! If you want to be paying for the rest of your life for some shit you only wanted to try ONCE...then you are in the right place... E Salon will take you for your money without your permission and they do not give you a means to get it back or even CANCEL the damn order!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - Thank you for reaching out! I apologize for any confusion! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |