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Custom Color Set
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66,713 Verified Client Reviews |
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LOVE!!I wasn’t thrilled with the original color - didn’t hate it or anything just wanted a lot more red than how it turned out. I emailed, expressed what I wanted and bam, perfect on the next one. I love my color and my hair is super soft! 0 of 0 people found this review helpful. Did you? |
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Loved ColorI loved the color, but I am still having problems with the gray hair showing up 2.5 weeks after I color it. 0 of 0 people found this review helpful. Did you? |
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ComplimentsI get compliments as if I have just gone to the salon. I wish the grey coverage would last a little longer... 0 of 0 people found this review helpful. Did you? |
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Great coverageThis was BETTER coverage than what I get at my salon. I can’t even explain why. I pay $80-100 to color my thick long hair just for a few grays. I can’t think of a reason to do that again. Even though I sent my photo requesting a consultation, I just got the color I chose. Which is ok. It was a bit red, I’ll probably do something a little different next time. 0 of 0 people found this review helpful. Did you? |
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Does not last longI really love the color, however, it only lasts 4 weeks (or less) before I start to see my gray hair. 0 of 0 people found this review helpful. Did you? |
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Liked new color - Travel kit out of stockLiked the new color. I also like the travel kit shampoo & conditioner. Tried to order it this time but its out of stock. 0 of 0 people found this review helpful. Did you? |
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Almost perfectJust a little redder and it would be exactly what I am looking for!! You almost had exactly what I am looking for!!! I love you guys!!! 0 of 0 people found this review helpful. Did you? |
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Product changed!When the box changed, so did the product. I have been using eSalon for a long time and have done the process the same way many times and had excellent results and many positive comments about my color. However, the last two shipments since the box change have been waxy, smelly, brassy, and left my hair feeling course. It may look better, but the product isn't. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
More difficult to use than other coloring systemsI was very excited to get a more customized color at home. The color I received turned out way more red as well as darker than the color I saw and chose on the website. The application was similar to other systems I have used at home, but when it came to rinsing out the color and finishing up- it was a nightmare. I initially took my time in rinsing out the color after seeing numerous reviews complaining about the sticky, waxy residue and the suggestions to make sure to get all the color out of the hair. I spent about 3 times as long rinsing out my hair as I normally would for any other color and I STILL ended up with that awful residue. I ended up having to re-wash my hair twice to get it to be manageable and I still feel a sticky stiffness in my hair. My hair ended up looking way more frizzy and dull than with other color systems as well. The smell of the color while rinsing it out was AWFUL! It was even hard to breathe it was so strong. I am not sure I would go through the process again even if it was the most perfect color in the world. I made an appointment with my normal hairdresser this morning to have her try and fix the color and remove the rest of the residue that I can't get out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Loved the colorI really liked the color but it faded out so quickly. My hair is currently the same as it was before I even dyed it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEden - We truly appreciate your feedback. We are thrilled that you liked the color, but we apologize that you experienced fading. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |