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Custom Color Set
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66,713 Verified Client Reviews |
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Lift and LightenI like to lighten my hair a bit for summer. The custom kit took my color one step lighter as requested. Next spring I will begin the lightening progress...a bit earlier!!! 0 of 0 people found this review helpful. Did you? |
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Disappointed in deliveryMy bottle of developer leaked all over the package and it had very little left in the bottle. I still tried to dye my hair but I am upset as this is the first time this had ever happened with your company and I have always received excellent customer service. The seal was even stuck on the bottle and bottle leaked everywhere when I used it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - Thank you for your feedback. We apologize for the disappointing experience you had with the order that you received. We're always looking to improve our service and products, and truly value everything our clients say. Please look for an email from us with more details. We hope to continue providing you with our service. |
Dark roots, ashy endsThe title of the review sums it up. I'll need to go to a salon to have this fixed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Don't Let Them Change Your Color!!!I am so disappointed in this company. I had to re-dye my hair after I got my very first color. The color quiz asked for a picture, so I attached one. The "personal colorist" said that a slight change would look better with my skin tone. My skin color and tone is pasty white with rosacea. I have been the color red that was chosen before and it actually works well. IF this company is ever used again, there would NEVER be a picture sent to make sure that no one ever "adjusts" your hair color. My hair turned into a dark brown color was darker than my hair has been my whole life. My older sister started coloring my hair when I was 13. No matter what color we colored it, the color always came out some version of red because that is how much natural red I had in my hair. So, when I started to go grey at 20, I gave up and just started coloring it in shades of red. I have recently moved to a very expensive part of the country and can no longer afford to go to a beauty school (who always did wonderful work), so I now am going to have to go back to coloring at home. It will just never be with eSalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShirley - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out darker than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
Red is not easyI was pleasantly surprised how spot on the color was. This is the closest I’ve had to the color red when I was a teen. I figured your product was worth a try . You did a great job matching it for me. 0 of 0 people found this review helpful. Did you? |
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Love love loveI am going gray and wanted to try and mix it in well with my red. I am so happy with the outcome. This color did just what I wanted it to. Now the gray can grow in a little less noticable. Thank you eSalon. 0 of 0 people found this review helpful. Did you? |
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good color for reddish blondsI love the color as it is not brassy or harsh looking. Looks very natural. 0 of 0 people found this review helpful. Did you? |
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Glad I gave eSalon a tryThe color looks great! 0 of 0 people found this review helpful. Did you? |
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Perfect color for me...I love the result of my highlight...just right light brown... 0 of 0 people found this review helpful. Did you? |
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Love the colour!I love the colour, it’s very refreshing and makes my hair look alive! 0 of 0 people found this review helpful. Did you? |