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Custom Color Set
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66,516 Verified Client Reviews |
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I loved the colourThe colour is really nice just like my natural colour used to be but my hair felt very dry after colouring 0 of 0 people found this review helpful. Did you? |
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Terrible serviceI have not received my order. I let the company know and the only response I’ve gotten was a request to review the product I didn’t get. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHope - Thank you for your feedback. We apologize for the disappointing experience you had and that you never received your order. Please look out for an email from us on resolving this issue. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not happyNot happy with color or product. Keep trying to cancel 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too DarkI have previously requested a lighter color because once processed the original color was too dark; the lighter color I received last time was better however this time it was too dark again. I am not sure if I received the original color this time instead of the lighter color from last time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
color too darkcolor too dark will go for lighter next time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEdel - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Very DisappointedI was so excited to try this experience, I was very open as I have dyed my hair for many years. I thought this was going to be a different experience...and it was. First, I loved the packaging. It was feminine and made me feel like I was really going to be treating myself to a great hair coloring experience. The smell of the hair dye is overwhelmingly strong. I had to go outside at one point as it was difficult to breathe. Keep in mind I was in a large bathroom, door open and the ventilation was on. My eyes watered so badly at one point I had to have my husband get me a cool wet washcloth and guide me outside! Once the color was washed out and the hair was dry...My hair was very much two different colors!!! I lighter orangish-burgundy color at the roots and a very dark burgundy on the length on my hair. Two weeks later the color is almost washed out on the length portion of my hair. I am very disappointed,. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarissa - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Skeptical at FirstHello, I've seen ads for eSalon and honestly thought how could an online service be of salon quality well I was wrong! I've used drugstore hair dye before and it would not last. Sometimes after a couple weeks the color was gone. But I tried eSalon, answered the questions and shortly received my personalized set. I was so excited I followed the easy step by step directions and I was not disappointed. I'm on auto ship and looking forward to the next shipment. My color looks professional and it lasted longer then the drugstore boxes. I'm very happy with the finish look and the shine was great. 7 of 7 people found this review helpful. Did you? |
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HAIR COLORCOLOR IS GREAT, IT ALSO CONDITIONS YOUR HAIR DOESN'T DAMAGE IT. THE ONLY COMPLAINT I HAVE IS THAT I FEEL THE COLOR FADES AWAY PRETTY QUICK. BUT YES I WOULD MOST CERTAINLY RECOMMED IT, AND MY COLORIST IS GREAT AT MIXING COLORS. 0 of 0 people found this review helpful. Did you? |
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After Salon BlondeI love this website they are very professional and helpful when you ask questions even call you. I went blonde in a salon and so scared to re-dye my hair so I sent them a email about what color would be best and I had picked a color that would turn my green so thankfully I asked and they directed me to the color I needed and it came out perfect! Awesome site and awesome people! 0 of 0 people found this review helpful. Did you? |
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Prompt responseAfter I communicated that the color needed adjustment ( too dark ) My order was adjusted and the color is perfect now! 0 of 0 people found this review helpful. Did you? |