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Custom Color Set
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66,736 Verified Client Reviews |
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Still working on itstill trying to get the right color for me. haven't given up yet. looking forward to the next formulation!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsQueenski - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Product leakedThe set came soon after I ordered, but I was hugely dissapointed because as soon as I opened the set I saw and felt some sort of solution and sticky substance, it was the Developer bottle that was leaking. I'm not sure how can use this set as a lot has leaked all over. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSyeda - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
color was good but too dark... my scalp is showing throughcolor was good but too dark... my scalp is showing through had to mascara to cover the open spots 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDena - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
FadesSeems to fade rather quickly. I use shampoo for colored hair conditioner as well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
The chemicals are too much for me.The chemicals seems to be more than store bought brands. The steps that was recommended at the end is way too much for me to handle. I inhaled a lot of harmful chemicals. I thought I'd die. I have to cut the waiting time too as I started to feel pain in my hairline. Way too much hair loss. I am willing to try it again as I only have to do my roots the next time. The packaging is awesome though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Simple but stunning!I went from mouse to auburn in one easy move! Friends say that I should have been born this colour. I applied it myself this time, in the past my daughter has done it for me, so I was a bit trepidatious but it was simple and looks good. I also love the facility to change the shade if I want to. I have no hesitation in highly recommending this product. 2 of 3 people found this review helpful. Did you? |
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Great ProductI’m very happy with the product. The color is beautiful and very natural looking. My hair feels great too. 0 of 0 people found this review helpful. Did you? |
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Just perfectVery pleased with my color, just what I wanted and like, perfect! 0 of 0 people found this review helpful. Did you? |
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Great ColourLove this, my hair looks great! 0 of 0 people found this review helpful. Did you? |
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Great color!My color was exactly what I wanted, thank you! 0 of 0 people found this review helpful. Did you? |