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Custom Color Set
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66,516 Verified Client Reviews |
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Too darkI ordered dark brown but the color that my hair turned out was almost black. Usually when I buy hair color that is dark brown it turns out like a chocolate color but this is super dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaxine - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Wrong colorMy first and second hair color kit was very dark, so I never actually used them.(I had been trying to contact eSalon by email with no appropriate answers.) I wound up calling, explained the situation and my kit was readjusted. I did use this kit, however, it was still too dark. I'm hoping that my next kit will be my actual color.🙏 Although, I have not received a proper color kit yet, I do believe that customer service tried to help me with my issues.(On the phone only, I had no help through emails. ) I do hope that eSalon can adjust/adapt/fix the correspondence and acuracy while using email/chats. Ty 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations.Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not like itIt was a little too dark for my skin complexion i dont like this color my hair felt teally dry when i rinsed it out 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLillian - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Want to cancel nowThe fumes alone are painful to apply... the color did not cover up my grey and the shamoo/conditioner is like a cheap motel. Canceling now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
AwesomeThe color came out perfect and beautiful. Even had natural highlights 0 of 0 people found this review helpful. Did you? |
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Finally—my natural color renewed!I have sought the coppery/gold red color that is my natural color from both professionals and from a box. Have not always been satisfied, but the one time I was from a professional, the 2nd coloring was not the same shade and she left it on roots too long so there were actually two shades that did not blend. I wasn’t terribly hopeful about eSalon but finally decided to try it. Very happy with the outcome as it is exactly the shade I hoped for. Thank you! 0 of 0 people found this review helpful. Did you? |
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RednessLove, love my hair color, the red is "PERFECT RED". It also covered all my gray hair, I have tried many reds during my year's. But, this color is perfect for my skin tone. LOVE IT !!! 😍 0 of 0 people found this review helpful. Did you? |
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AmazingI am an absolute novice at doing my hair, but decided to take the plunge as £55 every 6 weeks was costing too much. This personalised set is amazing, so easy to use. I'm very grateful for the stain remover as I did get in a little bit of a mess, but even that worked like a little miracle. Husband is so jealous as I now have no grey roots lol. Thank you so much. 0 of 0 people found this review helpful. Did you? |
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Completely in LOVEI love to dye my hair. I even enjoy bleaching it from time to time. Every so often I also enjoy having my natural hair colour which is a dark dark near black brown. I was warned that there was a chance that this dye might not give me what I wanted....Well it did. Not only that it stayed in. No wash out or blonde peaking through like it would have had I got to a salon. It's happened before. I didn't mind, I honestly never mind. I'm just so happily surprised that it has worked as much as it has. I am telling everyone at work about this site and their product. It is truly prim. Thank you. 1 of 2 people found this review helpful. Did you? |
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PERFECTION!I was skeptical going in. How in the world could someone know my coloring when they have never seen my face? Well, this is beyond amazing- I've always thought I had to go lighter but darker actually looks way better- and more natural. I'm 3 1/2 weeks in and my hair still looks great! My color is a demi so I thought it would be almost washed out by now but it is not! I still catch myself checking myself out in the mirror because it looks and feels so good. I should have tried this a long, long time ago. 1 of 2 people found this review helpful. Did you? |