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Custom Color Set
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66,736 Verified Client Reviews |
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Coloring with MAJOR confidence!Yesterday made the third time that I have used esalon with MAJOR confidence. I have colored my hair for probably 20 years. Buying the same color, company, I never knew what my color would turn out to be....and believe me it has turned pretty orange before. Since using esalon and seing how I can rely on the color looking so awesome, I have colored it twice and did the hightlights for the very first time....all three times 2 hours before I leave for church! Now you tell me, is the MAJOR confidence or what??!!?? AND all three times my hair was awesome! Does esalon cost more than color you get at Walmart, Walgreens, CVS? Yes, it does. Is it more than worth it? YES, IT IS!!!!!!!! 0 of 0 people found this review helpful. Did you? |
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Stayed wellColor stayed for about 5 weeks, then started to fade, but not too much. 0 of 0 people found this review helpful. Did you? |
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GreasyI read the reviews stating that this product is greasy but tried it anyway. It burned my eyes and nose even in ventilation. My hair now has a film and is gross. I am highly disappointed and got better results from Walmart off the shelf color. 4 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsAmber - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
DissappiontedI was so excited to receive this box in the mail, and when it arrived I was elated to start! Unfortunately I had to wait a few days before I could dye it. I finally got to it last night and I followed all of the instructions to a T. I was so excited to see the final color of my hair finally back to brown, but dark brown this time. I eagerly got through the dying process and rinsed everything out exactly the way the instructions said to do it. I started to blow dry my hair..... It's purple. Literally purple. I am so disappointed. I was really looking forward to a more natural color which is why I was dying it brown from red in the first place. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCourtney - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I am not happy.I have developed sores on my head which I believe were aggravated by your product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
WAY TOO DARKI liked the overall content - there was more color for my longer hair, but the color got soooo dark. I don't wish to use it again. Plus - I don't recall seeing any info on an auto-reorder when I tried it or I would not have. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
The packaging and product seems to be cheaply made nowThe packaging and product seems to be cheaply made now. I've been using you guys for awhile now, and noticed that my last order in May was different. The packaging is different and looks cheap. In the color comes a stain shield vaseline. This was different this time and didn't work, I had color stained on my face and forehead and have never experienced that with you guys before. Also, I felt like the color came out different even though I have been using the same color many times in a row on my roots only. The amount of product you get also decreased, especially with the shampoo and conditioner. If you were trying to save money, it shows, and not in a good way. Overall, I delayed reordering because of how the experience changed. I'm hoping this upcoming order is different, and if it is not I will be changing companies. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection! |
DisappointingMy hair stylist was out of town and I saw all these positive reviews about ESalon...so decided to give it a try. Ok...so my color arrived with one bottle staining the bottle and packaging...for me not a big deal...I had to use the hair color in an emergency where I had to attend the funeral of a close family member... turned my hair black...again for me not such a big deal...I took a chance with ESalon....the 1 star rating is that I emailed ESalon and told them what happened...the response I got was how it drops the color in and there is no way to lift it but hey you can have a discount for your next purchase...HUGE DEAL FOR ME...Is this how you treat your customers... aaaaannnnnd puhleaaaaase don’t insult my intelligence, I’ve been having my hair colored for years...when my hair stylist came back he had to bleach out/highlight my hair then drop the mahagony on top to get the deep mahogany color again....so much for your customer service that is why I haven’t and will never use ESalon....I would rather try a drugstore brand for an emergency’s....sooooo buyers beware... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJ.K. - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
My hair is ruined!!I dye my red and what was sent to me was something a lot darker! I didn't know until I put it on my hair and now it's brown with a red tint.. I'm never using their product again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Love My New ColourWhen I ordered my new colour, I was hesitant to try it out. What if it was absolutely hideous. What colour did I even choose? I finally decided to give it a go and the colour came out rich, vibrant and evenly throughout. I love my new colour and am keeping my account for repeat orders every 8 weeks so my hair will always look great!!!! Thank you e- salon for formulating the perfect colour for me. 0 of 0 people found this review helpful. Did you? |