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Custom Color Set
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66,566 Verified Client Reviews |
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The salon couldn't even do this good!My hair is naturally curly so I avoid the salon as much as I can. Every hair technician wants to straighten my hair. ALL OF THEM try to straighten my hair! This company asks for exactly what I want, how often, and what will do my hair best. Extremely cheaper than going to the salon and the directions are simple. A few bucks more than over-the-counter hair coloring kits, you get personal professional color at your doorstep. I swear you will never go anywhere to do your hair coloring. Stay at home, and get better results! 0 of 0 people found this review helpful. Did you? |
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Love ThisI really love this has lasted so good!!!!!!!!!!!! 0 of 0 people found this review helpful. Did you? |
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My hair color ordersHi I have been very happy with my color & my colorist. Unfortunately I have to stop my future orders as of September 2018. When I can continue to have my hair color delivered to me, I will notify you, Thank you. Sincerely, Christine Gerbino 0 of 0 people found this review helpful. Did you? |
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Love itLoved my first color. I have requested a few adjustments still waiting on those to come through. The first adjustment showed ash and I am not a fan of ash in hair color so requested an additional adjustment just waiting on that one so I can order again! 0 of 0 people found this review helpful. Did you? |
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DisappointedI was totally disappointed by the color. It was dull flat and way to much red. I don't wish to receive any more products from you. Sincerely Cathy pratt 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
New Packaging FailI have been using the salon color system for years now, great color and easy to use, This is the first time that I’ve had an issue. The bottle nozzle was tiny so you had squeeze harder than normal and it sprayed weird. So I went with the brush method and dumped from bottle to bowl. The whole process was messy and color got all over the place. Never happened before in all of my years with this system. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Too golden!I asked for ash, and you gave me a golden, reddish color, and resent the same after I asked for ash in my review. Very unhappy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMariaelena - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red and gold than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
Not for me!My first colour as chosen by the style team turned my blonde hair orange instead of dark blonde. The second sent to fix it, turned my hair a darker but more intense orange. I appreciate the help that was given but I'm definitely not returning for another fix. Back to the hairdressers for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Wrong colorMy previous kits had more red in the color. This one turned out mostly brown. Not sure why. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Whatevernothing better than what I could get at walmart 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMysti - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |