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Custom Color Set
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66,754 Verified Client Reviews |
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Wrong Color; Didn't make a differenceI followed the instructions almost exactly as described but left it in like 5 minutes longer because it didn't do much for my strand test. Luckily I don't hate the result (which is just slight purply undertones, and my tiny bits of ombre left over are the same shade as the rest of my head). But, I was expecting red/copper, not brown with a bit of purple. Will not be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGenevieve - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Worst customer serviceI have tried to adjust my color two times and both times I’ve had the worst luck of speaking to reps that are very unfriendly and I end up canceling the service. I have a friend that tried ordering for the first time and the representative was very unfriendly. He wouldn’t listen to what she wanted just like the reps that I’ve had the unpleasant experience of talking to. They’re very unfriendly and obnoxious. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMayra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee and a color expert will be reaching out shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Wanted VioletThe color I got had no sign of purple at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Easy and simpleHaving used eSalon for a while now, I have to say how surprised I am by the easy and simplicity of the products. Follow the comprehensive instructions and you are practically guaranteed a perfect result each time. Having tweaked my starting colour slightly, I have found the perfect colour for me, with lots of people commenting on how good my hair looks. 1 of 1 people found this review helpful. Did you? |
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Wonderful productsThe color system package is great. Having all the required items in one package is so convenient. I love the way my hair feels, so soft and luxurious after use. The color is amazing too. I was going for color to cover some grey and be the same as my original color and it is amazingly close. This is an excellent product! 1 of 1 people found this review helpful. Did you? |
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Just what I wanted!I have received many compliments on my new color! I love it! 0 of 0 people found this review helpful. Did you? |
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colorI love the color, it looks so natural and feels great.. Thank you.. 0 of 0 people found this review helpful. Did you? |
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Great service and colorLoved using this color on my hair. Color lasts and its beautiful. 0 of 0 people found this review helpful. Did you? |
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Great colorProfessional quality color and coverage 0 of 0 people found this review helpful. Did you? |
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Loved itjust like i want it! ... thanks 0 of 0 people found this review helpful. Did you? |