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Custom Color Set
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66,754 Verified Client Reviews |
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Very good instructionsI received the color set and I was very excited to try it. I was very impressed with the personalized instructions. The only thing I was not expecting was the strong smell of the color solution. I was a little skeptical about using because my scalp is very sensitive. When I mixed it and applied the color it stinged a little around the edges, but it didn’t last. I was thankful that it didn’t sting through the whole process and I was very pleased with the results. Is there a color mixture for sensitive scalps? 0 of 0 people found this review helpful. Did you? |
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100% HappyLove my color and that fact that I have now a plan in place for maintaining my hair color so that it looks polished, fresh and healthy. 0 of 0 people found this review helpful. Did you? |
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Best decision I ever made!Super easy and with a feeling of being pampered! I loved everything about this and the color was amazing! An aging redhead is not easy to color but these guys were spot on. I'd do it again in a heartbeat! 0 of 0 people found this review helpful. Did you? |
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We are a perfect match.Perfect match! I love this product and custom color. 0 of 0 people found this review helpful. Did you? |
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Clearly labeledClearly labeled. Instructions easy to follow. I wonder though if packaging could be not so wasteful? 0 of 0 people found this review helpful. Did you? |
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Love it for my first three color setsLove it for my first three color set but now I feel my hair is a little darker than normal. Also, my hair seems to have breakage. I may have to rest my hair and try again in a couple months. 0 of 0 people found this review helpful. Did you? |
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I love itIt’s a little darker than I thought it would be, but I like it. 0 of 0 people found this review helpful. Did you? |
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grey hairwell like every other item to colour my hair the grey hair along the side temple even though I kept the colour on for 40 mins like asked didn't work...the grey are back and not sure if I will reorder. I liked the colour but thought it would work on those greys but it didn't. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicky - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Still not what I wantToo dark! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzette - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
I still have grays!!Went in yesterday to the Hollywood eSalon. Angelynn was friendly and applied Light Brown custom color to my roots + emulsion to the rest. The setting time was 30 minutes. After I was washed and blow dried I noticed one hair that seemed like it was still gray. Since Angelynn had to leave before my appointment was complete, the other girl working there finished me up and said that maybe the setting time should have been longer. Okay its only one gray hair...I figured I could live with it....until...I got out into the sunlight!! There they were shining bright and gray in the sunlight...a whole group of gray strands around the front part of my hair!!! I truly was disappointed to see so many grays were still there. My parking validation was up so I didn't have time to go back in and show the colorist. I would upload a pic of all the grays that are still in my hair if I could. Least to say, I am not 100% satisfied. Hope eSalon reads this review and tries to correct this experience because I really did want this to work out. Sincerely, Disappointed in Hollywood. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGabriella - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |