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Custom Color Set
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66,982 Verified Client Reviews |
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GreenI loved the packaging, the simple instructions, and the way it didn't smell bad.. however after it dried my hair has such a green tint to it I am going to have to re-do it to make it work!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristie - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a green tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon. |
warm brown instead of neutralI selected a color, but the colorist changed it so i went with their suggestion. Its much warmer than i typically like. not going to order again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsZoe - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
THEY MAKE IT HARD TO CANCELWhile I am happy with the haircolor, I am NOT happy with the way they make it hard to cancel your subscription. Not sure I want to continue to purchase from a shady company like this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We truly appreciate your feedback! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Didn't cover grey rootsI left die on roots for the time I was told to and then covered the rest of my hair. The roots didn't take so now left with longer white roots to cover next time but will leave on for longer and use more product on roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Katherine! We are sorry to hear that your greys weren't fully covered. Please check your emails, we just got back to you to help you further. |
Rich Beautiful ColorThe color was beautiful and I look forward to making adjustments and trying new variations on the color. 7 of 7 people found this review helpful. Did you? |
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1st home dyeAfter plenty of advice from my expert colourist , I opted for a dark blonde to cover greys and add a healthy shine. Once applied, the colour was darker than imagined but my friend added some very fine blonde highlights which made a great difference to the overall appearance and shade. I'm so pleased with the overall quality and finish of my hair. A lovely shine achieved and greys gone! Next time, I would like my colour a lighter shade of blonde but for my 1st attempt without a hairdresser, I'm so delighted and intend to continue using eSalon for future purchases. 5 of 5 people found this review helpful. Did you? |
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Everything is covered in the package!I am absolutely delighted that I have found you. Everything has been exceptional, from ordering, receiving advice, receiving my parcel and the instructions. You have clearly thought of everything, even down to being able to select glove size - which has always been a frustration of mine with home colour kits. I have been delighted with my colour and went on to order highlights too! As someone who has a fear of salons, I am so happy to be able to do salon colour in the comfort of my own home and in my own time, and privacy. Thank you! 5 of 5 people found this review helpful. Did you? |
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It came out much darker than expectedBy itself I'm sure it's a great color, however the color I picked was a couple tones lighter online (and than my current hair color) but it actually turned my hair much darker. It seemed that the tones are much darker than labeled. The label said this is in the medium brown range but it turned my hair more dark brown and not what I was expecting. I will say that the quality did seem better than the normal box hair dyes from the store. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHI Leslie! We are sorry to hear that your color came out darker than expected. Please check your emails, we just got back to you to help you further. |
If this is light brown Im colour blindAfter the last dye which was meant to be mid ash brown came out black, I was advised this time the formula had been adjusted to light ash brown. Still very very dark! Really disappointing 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Alice! We are sorry to hear that your color came out darker than expected. Please check your emails, we just got back to you to help you further. |
Hair color persoalizedI love my hair color it is so easy to use and it looks so natural 3 of 3 people found this review helpful. Did you? |